Product Specialist

4 weeks ago

Billingham County Durham, United Kingdom Biosynth Full time

Job Description

We take great pride in our vast range of chemical and biochemical products, and our high standards are maintained through great people, who share our values, and want to do the very best job possible, every day.

We acknowledge the important part our team members, who are based over three continents with manufacturing laboratories in Switzerland, the United Kingdom, Slovakia and China, and distribution centres in the United States, play, in our continued success.

Main Purpose of the Job

Support the Custom Peptides team on chemistry related questions

Key Responsibilities

  • Assists the internal sales team with answering customer’s technical questions and provide pricing for uncommon derivatives.
  • Accurately produce and deliver (complex) quotations for custom services.
  • Coordinate quotation timelines and specifications with production teams as needed.
  • Follow up on open product and/or part quotes as necessary.
  • Collaborate with other team members to ensure customer needs are dealt with in a timely and professional manner.
  • Help to bring business opportunities to fruition and develop long-term relationships by focusing on the unique key success factors of each customer.
  • Remain engaged in ongoing projects to help ensure that customer expectations are always fully met.
  • Ensure that project proposals and meeting updates are submitted in a timely manner.
  • Escalate or triage inquires or customer concerns as needed to quickly support customers’ needs.

Other tasks & duties related to job – and behaviour performance

  • Maintain compliance with all company policies and procedures.
  • Employee works in accordance with the installed ISO 9001 quality system and, if applicable, works in accordance with GMP-API.

Your Profile

  • BSc with previous working experience in a peptide lab is essential, MSc preferred
  • Previous experience in a similar role is essential
  • Experience in a commercial environment.
  • Experience with(in) the pharmaceutical industry.
  • Experience with SAP would be preferred
  • Commercial drive.
  • Results driven.
  • Excellent interpersonal skills.
  • Team player
  • Must be able to work under pressure and meet deadlines.
  • Positive approach to solve customer queries efficiently.
  • Excellent oral and written communication skills (English).
  • Knowledge of common software such as Windows Offices and CRM.
  • Customer service, Inside sales and experience of Quoting projects essential
  • Relationship building skills

About us

Biosynth is an innovative life sciences reagents, custom synthesis and manufacturing services company headquartered in Staad, Switzerland. We are by scientists, for scientists, securing supply chains with consistent quality, across the globe. As a trusted supplier, manufacturer and partner to the pharmaceutical, life science and diagnostic industries, as well as food, agrochemical and cosmetic customers, we have facilities on three continents and a rapid global distribution network. Our main production laboratories are located in Switzerland, the UK, Slovakia and China, with peptide and antibody production in the US, the UK and the Netherlands. Enzyme projects are based in Austria, bioconjugation projects in Germany and biological IVD reagents in Ireland.

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. We do not use recruitment agencies to recruit for our positions.

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