General Manager
2 weeks ago
Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go.
The role.
Are you a born leader? A customer-focused and friendly host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?
You’ll be captain of the ship, managing the overall operation of Ember Locke in Kensington. Reporting to the Head of Operations for London, you’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).
What it looks like;
- Creating tell-your-mates experiences that make guests want to keep coming back
- Curate impressive cultural programming to reflect local neighbourhood culture by building relationships with local partners
- Being ‘in the know’ on local goings-on and inspiring guests with new ideas
- Acknowledging and acting on guest reviews in a way that shows Locke cares
- Leading your team and empowering them to do all these things, too
- Coaching and being accountable for your team, including setting SMART objectives
- Encouraging open communication across your team, including regular team meetings
What you'll need;
- Love for hosting communities and creating thoughtful spaces
- Knowledge of local community desirable
- Experience with brand management and delivery
- Human-led leadership skills and experience managing a team
- Hospitality experience managing a team and a busy property
- Intuitive customer service
- Proven sales ability and savvy negotiating skills
- Confidence in crisis-management
- Courage to question, evolve and be human
- Curiosity to seek out innovation, change and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
- Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
This is a full-time role where you will be working 37.5 hours per week.
This role is based at Ember Locke, Kensington. Some travel may be required to our London Office and other Locke locations.
About edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit
Diversity, Equity, and Inclusion Statement
edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.
This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.
We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.
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