Manager-Account Manager
3 weeks ago
If you are self-motivated and a good communicator who loves making customers feel great about the service they’ve received, then Account Manager is the role for you. Navitas Safety are rapidly growing and already count some of the world’s best-known brands as clients (world domination is our aim *raises pinky finger*). We need you to support our ongoing growth
We’re looking for an experienced Account Manager with a solid understanding of customer relationship management and excellent interpersonal skills. Your mission would be to manage our expansive list of client accounts and ensure they are happy with us. You will work alongside other account managers, part of our lovely Marketing team. Be the primary point of contact and build long-term relationships with our clients
Focus on client satisfaction and retention by delivering exceptional client service
Must be able to uncover revenue opportunities and up-sell services to existing clients
Forecast and track key account metrics
Monitor and analyse customer’s usage of all our products and services
You’ll be passionate about customer service and have experience in account management and/or customer services. We’d like someone who has a growth mindset and always goes the extra mile to help Navitas Safety grow. Proven account management/customer services experience
Proven ability to manage multiple projects at a time
Previous experience with a subscription-based product/service
Knowledge of Google Apps and help desk support software advantageous
The position is mostly remote, with monthly (or more regularly if you prefer) team meet ups in the office
Bank holidays added to annual leave allowance so you can be flexible Get your birthday off on top of your annual leave too
We have ambitious plans to continue to expand internationally and to take our brand to new heights We celebrate diversity and are committed to creating an inclusive environment for all employees.
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