Engineer Field Engineering

2 weeks ago

Stonehouse Gloucestershire, United Kingdom ABB Schweiz AG Full time

Field Service Engineer - PGA
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Field Service Engineer, responsible for the servicing, commissioning and calibration of analyser systems supported by ABB Measurement Products [including Advance Optima (CGA, ACF-NT,ACF5000), Gas Chromatographs, analysers) throughout the UK and occasionally overseas
Service engineers are required to visit client sites, usually alone, servicing and calibrating ABB & 3rd. Analysers returned to the Stonehouse repair facility are evaluated and repaired by service engineers.
Client training either at the Stonehouse training facility or onsite will be developed and conducted by the
service engineers
The ABB Measurement Products engineering group at Stonehouse also integrate analysers into systems with
The service engineers are required to assist in check-outs at and
follow the system to site for pre-commissioning and commissioning phases of the project.
Client technical telephone support
Required to work in a variety of domestic industries, offshore and occasionally overseas
UK and foreign travel and working away from home will be required as a matter of routine
When sufficiently experienced engineers will participate in a weekend callout rota. Approximately 1 in 6 to 1 in 8 weekends on call
Ability to work stand alone and work within a team
hands on training and development
Maintain the expertise of the ABB service team through training, personal development, workshops,
Understanding of Customer Service principles and their effect on the business
Integrate into the wider Country Service Team and other ABB business areas developing cross business
To ensure compliance with Sustainability Processes, Quality Management System, Safety Procedures and Accountancy Policies
Interact and work directly with customers at varying levels to meet their expectations of the Service product
Ensure legal compliance for customers
Develop and maintain key customer relationships with the following: Project engineers, Front End sales, Account managers, Service Operations manager, Service Supervisor
Deliver excellent customer service
Provide prompt and timely support to customer needs
Experience of servicing in an industrial environment, on a variety of analyser systems
Good customer and networking skills
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
Work model: hybrid #LI-hybrid

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