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Mandarin Events Customer Support
2 months ago
I'm looking to speak to highly motivated and customer-oriented Mandarin Chinese Events Customer Support Specialists to join our clients team on a contract basis. In this role, you will provide top-notch support to delegates in China, ensuring they have a seamless experience during upcoming events.
Respond promptly to delegate inquiries via email, chat, and phone, providing clear and accurate information in Mandarin Chinese.
Assist delegates with event registration, login issues, and accessing event materials.
Address any concerns or problems delegates may encounter during the event, offering efficient resolutions.
Collaborate with the internal events team to escalate and resolve complex issues.
Provide feedback and insights to improve customer support processes.
Fluent in Mandarin Chinese and English , both written and spoken.
Proven experience in customer support, preferably in the events industry.
Familiarity with CRM software and support ticketing systems is a plus.
Contract Details:
Duration: 2-month contract with a possibility of extension
Location: Remote, with one day per week required in our Central London office.
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