Oracle Fusion CX consultant

Oracle Fusion CX consultant

Location: Rochester

Role: Oracle Fusion CX consultant
Location: Rochester, UK
Employment Type: Full-time permanent

As a Consultant/Senior Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in ; you will define the
problem, propose, and refine the solution. You will also play an important role in the
development, configuration, and deployment of the overall solution. You will guide
teams on project processes, deliverables and contribute to the p roposal development,
client training and internal capability - building and help detail the project scope. You
will have the opportunity to shape value - adding consulting solutions that enable our
clients to meet the changing needs of the global landscape.

Responsibilities:
• As a Functional Lead for Oracle CX Modules (Sales – Core S FA, Account & Contact management, Lead management, Opportunity management, Territory and Forecast management; Service – Service Request management, Knowledge Management and Digital Customer Service; and Subscription management), you are required to gather and analyze requirements from client users.
• Due diligence in Fit Gap analysis, document Functional Specifications, test plan documents
• Coordinate with offshore team for configurations, testing and development tasks
• Coordinate with end users for testing.

Required:
• Expert in Oracle Domains and Modules (Sales – Core SFA, Account & Contact
management, Lead management, Opportunity management, Territory and
Forecast management; Service – Service Request management , Knowledge
Management and Digital Customer Service; and Subscription management)
• Having experience in multiple Implementations and rollouts
• Good client coordination and focus on delivery

Preferred:
• Technical knowledge on Oracle Fusion tables and Integra tion cloud
• Cross module knowledge

Sumit Shekhar
K&K social resources and development GmbH
s umit. shekhar @kuk - personal. com