Children's Holiday Club Supervisor

2 weeks ago


Harrogate North Yorkshire, United Kingdom David Lloyd Clubs Full time

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every day.
Leading my team to deliver the children’s activities with structure and enthusiasm whilst encouraging the maximum participation of the children.
Leading my team to deliver the club children’s activity programme including: Core Club Programme, Holiday Active Programmes and children’s parties.
Delivering the children’s programme in line with Product Briefs, Lesson Plans and Brand Standards.
Ensuring that all services delivered to children meet all requirements of the Children’s Safety Guide at all times.
Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards.
Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. Taking ownership to resolve member’s queries or complaints.
Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
The children’s areas are compliant on all Health and Safety requirements and Children’s Safety Guide.
Observing me and my team’s speed and efficiency to react to incidents, issues or complaints.
Myself and my team’s performance against our 6 Values.
Achieving Holiday Active, and Parties revenue targets.
Achieving member participation targets for the children’s programme.
Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator.
Contribution to the club’s member count in particular members that are families with children.
Experience of financial planning and management.
Be able to lead and manage a group of children with confidence and energy (Essential) Can demonstrate excellence in customer service.
We’re a community. 1516226 David Lloyd Leisure Ltd, The Hangar, Mosquito Way, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9AX
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