Training and Quality Lead

3 weeks ago


United Kingdom NEC Software Solutions Full time

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. Service details:
NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government.
The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship.
We help customers over the phone, online and by email.

Improving performance of advisors.
Monitoring daily / weekly / monthly / annual team performance.
Identify individual performance opportunities for improvement.

Support the DAF Service Manager in updating NEC and partner systems with appropriate recoding of performance metrics
Aid and support in cross functional projects as business needs change.
The successful candidate will be required to enroll and complete a Management and Development Qualification, overseen by NEC. We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/sell (FTE)
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A selection of flexible benefits to suit your individual needs
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.



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