Senior Collector and Negotiator

3 weeks ago

Bournemouth Dorset, United Kingdom Nationwide Full time

Are you looking for a rewarding career supporting customers through challenging times?
People need our help more than ever within our Collections & Recoveries department. You’ll use your customer service skills to guide them delicately over the phone to achieve the best outcome. The Collections & Recoveries department plays a vital role in supporting our customers through difficult situations.
With your strong work ethic, we will give you full training and support to carry out the role successfully and support you with your development.
This position is a full time 35 hour working week, Monday - Saturday. You will be required to work 1 in every 3 Saturdays and be fully flexible for shift patterns between the hours of 8am - 8pm, however we do have part time opportunities available, working a minimum of 21 hours per week.
We will be running an Assessment Centre for this position, so you will need to be available on the 22nd & 23rd of May to attend our Northampton office.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. You can also find out more about our approach to hybrid working here .
To help you to settle into your role and connect with your team, the first five days of training will be based in either our Northampton or Bournemouth and then once in role, we will adopt the above principles. At Nationwide we believe in helping others, that’s where you come in. Your role will be to help our customers who are facing financial difficulty. This will entail having honest conversations about their personal and financial situation, to enable you to establish which options are most suitable to get them back on track.
This is a telephone-based role that will involve speaking directly with customers showing sensitivity and empathy to our customers through what can be difficult and often sensitive conversations. We’ll give you all the training you need to set you up for a successful journey with us in this highly rewarding role.
To be based within a commutable distance from one of our offices Bournemouth or Northampton as per our hybrid working policy
To be responsible & accountable for always keeping our members data safe and secure.
To have access to a private, stable and ideally super-fast broadband connection.
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata.

Nationwide is the world’s largest building society. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.

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