Customer Experience Manager- Customer Care

2 weeks ago

Torquay Devon, United Kingdom ATG Entertainment Full time

Customer Experience Manager
TheTeatroBistro forms part of the building running along the promenade, offering customers and diners a spectacularseaview across the bay. Torquay is an exciting, ambitious town, growing in opportunity and can provide an attractive quality of life plus benefits and support for candidates considering a relocation. To Note: You will carry out Duty Management shifts which will include some evenings.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.Can you see the potential in our hospitality business, and use your creative ideas to develop it? Could you lead a team to deliver a great customer experience? As our new Customer Experience Manager you'll help us re-establish excellent standards of service as we welcome our customers back, and take the lead on developing our offer for the future. You'll be responsible for the front of house staff and operation, whether they're welcoming audiences in for a show or to one of our food and beverage outlets,including a daytime cafe and takeaway kiosk,pre-show dining service and two bars in our beautiful venue.
The ideal candidate will have experience of leading customer facing teams, with experience in food and beverage, catering or hospitalitymanagement and delivery, with the ability to embed high standards while developing new business opportunities. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. If youd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

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