Business Administrator
1 month ago
Commercial Operations Supervisor - DACH #1457
Customer Service
Commercial Operations Supervisor -DACH
Our vision is to create a world without limits for people with diabetes and related conditions.
Join us at LifeScan, maker of the iconic OneTouch brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness and health. We have virtual, dynamic and on-site employees in markets around the globe.
LifeScan is headquartered in Malvern, Pennsylvania and has a 31,600 square-metre state-of-the-art manufacturing and distribution facility in Inverness, Scotland. We have a great opportunity for a Commercial Operations Supervisor - DACH out of our Prague Office.
In this role you will lead a team of Commercial Operations Specialists, ensuring the delivery of a first-class service to our internal and external customers.
Providing high-quality leadership, support, and guidance to the customer service team
Monitoring the team’s workload and redistributing tasks when required
Monitoring unit activities for compliance to business procedures and workflows, advising management of changing process needs to ensure the customer base is serviced to a high standard
Monitoring the status of open issue and tasks and ensuring they are closed out effectively
Monitoring and evaluating employee performance, as well as identifying opportunities for their personal development
Reviewing customer survey outcomes to measure and increase customer satisfaction related to the sales process. You’ll also have strong collaboration and relationship-building skills and be able to form longstanding business partnerships with internal and external customers.
Strong data analytic skills
Fluent (written and spoken) English and German language skills
Knowledge of MS Outlook, Word, Excel. High Emotional Intelligence with an ability to work with multi-cultural teams
Able to recognise and welcome diversity
You must be able to work in the Czech Republic with the correct legal status, unsupported.
This role will also give you an opportunity to work in an international environment, and it goes without saying that we offer fantastic compensation and benefits teamed with personal and professional development.
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