Customer Support Administrator

2 weeks ago


Oxford Oxfordshire, United Kingdom Chris Lewis Fire & Security and Smart Home Full time

Chris Lewis are the largest independent fire and security company in the region, part of the Chris Lewis Group we offer our clients the very best technology solutions available. We are gold investors in people which means we value staff progression, provide regular training and encourage and support self-learning opportunities.

We’re looking to build a service team to be the very best in the industry in what we do, and we want the very best people to be a part of it.

* First port of call for all Customer enquiries by phone/email/HubSpot - response time same day for all issues unless otherwise escalated.

* HubSpot ticket allocation within main customer service pipeline to relevant team member within 2 hours receipt alongside CS KPI.

* Support planned scheduling and bookings for Maintenances in line with KPIs and in accordance with NSI requirements supporting Business Support Maintenance Lead

* Appropriate team cover for holiday and sickness

General Customer Services:

* Monitoring and key holding amendments

* Telephone answering as required

* Updating Uptick CRM

* Customer service experience

* Excellent telephone manner and communication skills

* Computer literate

*



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