Head of Operations

3 weeks ago

City of London Greater London, United Kingdom Capita plc Full time

Help strengthen our Team as our Head of Infrastructure Operations. Home based role
Key part of the Hosting leadership Team, providing leadership in a virtual capacity and direct people management capacity.
Direct line management of Windows, UNIX & Storage Engineers and Architects, ensuring regular 1-2-1’s are carried out where objectives are tracked and training & progression requirements are identified and actioned.
Accountable for providing high quality operational support services to the levels defined within the customer contracts, and maintaining the high availability of all customer critical services.
Act as a senior escalation point for high level escalations from the customer and internally.
Produce monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month.
Accountable for any risks assigned to Infrastructure Operations, ensuring there is a plan to mitigate, and the relevant stakeholders are kept informed.
Accountable for the business continuity plan for infrastructure Operations.
Experience leading large technical teams with a good understanding of infrastructure technologies (Windows, VMware, UNIX & on-prem cloud) in a service provider organisation.
Track record of successfully building, developing and leading high performing teams and a customer centric culture.
Experience of building excellent working relationships with Board Level Executives (SMT) and Directors/ Senior Management (customer and internal).
Worked in a sizeable, fast moving /complex, service led technical and commercial ITIL aligned environment preferably within the telecoms and network industry.
Ability to rapidly build relationships with colleagues at all levels of the business.
Ability to persuade and influence organisationally through a variety of approaches and across all levels of the business.
Experience of cross functional working and the ability to demonstrate a collaborative approach, one team, with regarding to building key relationships across the business.
Demonstrable knowledge of continuous improvement and process transformations with the IT industry, and experience of leading and delivering improvement programmes in similar companies.
Must have significant understanding of UNIX, Windows, HyperV, VMware technologies
About Capita Technology and Software Solutions (TSS)
Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.
Opportunity to progress your career
~23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
~ The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
~ Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
~ Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more

You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.

  • Head of Operations

    1 month ago

    London, United Kingdom CHL Head Office - PRS Full time

    **The Company** Our success as an entrepreneurial run company, relies on a motivated, tenacious and results driven team, who understand our DNA and have fire in their belly. We are hugely expanding every year and are looking for someone to be an important part of this. **Responsibilities** We are looking for an experienced Head of PRS (Private Rented...

  • Head of Operations

    1 month ago

    City of London, Greater London, United Kingdom Oliver James Associates Ltd. Full time

    Head of Operations - Insurance - 12 Month FTC This Insurance client is looking for a Head of Operations for a 12-month cover. Lloyd's / London Market Insurance experience is required due to ongoing project work and market initiatives within this space. Responsiblities and areas covered for this role include: Oversight / leadership of the broader...

  • Operations Manager

    2 weeks ago

    City of London, United Kingdom UK Power Networks (Operations) Ltd Full time

    UK Power Networks is looking for an Operations Manager (LPN) to join its Capital Programme - Construction & Commissioning Team based in London - West Ham office.The Operations Manager (LPN) will report to the Head of Construction & Commissioning and will lead a team of around 55 members, including Lead Project Engineers and Lead Commissioning Engineers. The...

  • Head of Revenue Operations

    3 days ago

    City of London, Greater London, United Kingdom BisonRS - RevOps Recruitment Specialists Full time

    My client is a very unique SaaS solution within the Football market. They are working with some of the largest football clubs in the world helping them achieve their success goals. For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. We're looking for a Head of RevOps to help drive operational...

  • Head of Revenue Operations

    3 days ago

    City of London, Greater London, United Kingdom BisonRS - RevOps Recruitment Specialists Full time

    Job Description My client is a very unique SaaS solution within the Football market. They are working with some of the largest football clubs in the world helping them achieve their success goals. We're looking for a Head of RevOps to help drive operational efficency across the end to end GTM functions. Breaking down the siloes across Sales, Marketing...

  • Head of Finance Operations

    1 month ago

    City of London, Greater London, United Kingdom Michael Page (UK) Full time

    About Our Client Growing London based Housing Association Job Description Leading and growing a well established team Knowledge of housing specific systems Lead on audit Liaise with board members at executive level The Successful Applicant To be successful in this role you must have the following Previous Housing Sector experience Have...

  • Head of Revenue Operations

    2 weeks ago

    City of London, United Kingdom BisonRS - RevOps Recruitment Specialists Full time

    Job DescriptionMy client is a very unique SaaS solution within the Football market. They are working with some of the largest football clubs in the world helping them achieve their success goals. We're looking for a Head of RevOps to help drive operational efficency across the end to end GTM functions. Breaking down the siloes across Sales, Marketing and CS....

  • Head of Maintenance

    1 month ago

    London, United Kingdom RedCat Head Office Full time

    **Head of Maintenance** **Why Choose Redcat?** We’re a young, vibrant company under the new leadership of our CEO Richard Lewis. Supported by hospitality career professionals, Redcat is making strides in producing top venues for our customers. We are just reaching our third birthday, and this will be our most exciting year yet, as we look to premiumize...

  • Security Operations Engineer

    4 days ago

    City Of Edinburgh, United Kingdom Head Resourcing Full time

    Security Operations Engineer (£60k+) Edinburgh hybrid Are you ready to fortify digital defences in the heart of Edinburgh? Look no further as safeguarding customer assets is our client’s top priority. Step into the frontline of security innovation. As a Security Operations Engineer, you'll tackle cutting-edge challenges in the Security, Resilience &...

  • Security Operations Engineer

    20 hours ago

    City of Edinburgh, United Kingdom Head Resourcing Full time

    Security Operations Engineer (£60k+) Edinburgh hybridDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.Are you ready to fortify digital defences in the heart of Edinburgh? Look no further as safeguarding customer assets is our client’s top priority.Step into the frontline of security...

  • Security Operations Engineer

    4 days ago

    City Of Edinburgh, United Kingdom Head Resourcing Full time

    Security Operations Engineer (£60k+) Edinburgh hybridAre you ready to fortify digital defences in the heart of Edinburgh? Look no further as safeguarding customer assets is our client’s top priority.Step into the frontline of security innovation. As a Security Operations Engineer, you'll tackle cutting-edge challenges in the Security, Resilience &...

  • Security Operations Engineer

    1 day ago

    City of Edinburgh, United Kingdom Head Resourcing Full time

    Security Operations Engineer (£60k+) Edinburgh hybridDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.Are you ready to fortify digital defences in the heart of Edinburgh? Look no further as safeguarding customer assets is our client’s top priority.Step into the frontline of security...

  • Security Operations Engineer

    4 days ago

    City Of Edinburgh, United Kingdom Head Resourcing Full time

    Security Operations Engineer (£60k+) Edinburgh hybridAre you ready to fortify digital defences in the heart of Edinburgh? Look no further as safeguarding customer assets is our client’s top priority.Step into the frontline of security innovation. As a Security Operations Engineer, you'll tackle cutting-edge challenges in the Security, Resilience &...

  • Head of Sales Operations Manager

    3 days ago

    City of London, Greater London, United Kingdom Oho Group Ltd Full time

    Head of Sales Operations Role Submit your CV and any additional required information after you have read this description by clicking on the application button. A start-up FinTech company are looking to hire a Sales Operation Manager into their client facing team urgently. In this role, you will have a high impact on the business, playing a critical part...

  • Head of Compliance

    3 days ago

    City of London, Greater London, United Kingdom Nashrock Insurance Recruitment Full time

    Job Description Head of Compliance c£130,000 + City of London An exciting opportunity for an experienced senior Compliance specialist familiar with operating at Head of level within the general Reinsurance market. Leading a small team, this is a hands-on role that will see you provide key advice and insight across existing compliance operations. ...

  • Head of Infrastructure and Operations

    4 weeks ago

    London, United Kingdom City, University of London Full time

    Head of Infrastructure and Operations Founded in 1894, City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location. City attracts around 20,000 students (over 40% at postgraduate level), from more than 150 countries and staff from over 75...

  • Head of Infrastructure Operations

    13 hours ago

    City of London, Greater London, United Kingdom Capita plc Full time

    Responsible for managing a technical team of Infrastructure Engineers provide managed services to our large customer base, across a wide range of infrastructure technologies and SLAs. Help strengthen our Team as our Head of Infrastructure Operations. Home based role Job Description: Responsible for managing a technical team of Infrastructure Engineers...

  • Operations Manager

    2 weeks ago

    City, United Kingdom UK Power Networks (Operations) Ltd Full time

    UK Power Networks is looking for an Operations Manager (LPN) to join its Capital Programme - Construction & Commissioning Team based in London - West Ham office. The Operations Manager (LPN) will report to the Head of Construction & Commissioning and will lead a team of around 55 members, including Lead Project Engineers and Lead Commissioning Engineers. The...

  • Head of Facilities and Operations

    1 month ago

    London, United Kingdom Sotheby's Institute of Art Full time

    **Position**:Head of Operations & Facilities **Location**: Sotheby’s Institute of Art, Bedford Square, London **Reports To**: Director of Operations **Contract**: Permanent **Role**: 35 hours per week (1.0 FTE) **Salary**: £62,000 to £67,000 The Head of Operations & Facilities will be responsible for ensuring the smooth, strategic operation of the...

  • Head of Compliance

    1 week ago

    City of London, United Kingdom Nashrock Insurance Recruitment Full time

    Job DescriptionHead of Compliance c£130,000 + City of London An exciting opportunity for an experienced senior Compliance specialist familiar with operating at Head of level within the general (Re)insurance market.Leading a small team, this is a hands-on role that will see you provide key advice and insight across existing compliance operations. Designing...