IT Help Desk Level 3 Apprentice

1 day ago

Buckingham Buckinghamshire, United Kingdom Baltic Apprenticeships Full time €12,500

Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.
In this role, youll work towards your IT Support level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.
As an IT Support Apprentice, you will have a wide range of responsibilities, including:
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Full training and support will be provided by your workplace mentor and from the Baltic team.
5 hours per week from Monday to Friday, 9am-5pm.
Provided with a mileage allowance of 45p per mile for travel beyond your standard home-to-office commute.
You will also receive 23 days of holidays to relax and unwind.
Benefit from pension contributions, private healthcare, employee assistance programme and life assurance.
There is also a comprehensive training and progression plan in place as an employee with Partnership Education.
This role will be based in a school in the Luton area.
Proficiency in Microsoft Windows and Microsoft Office products.
While not essential, workplace experience or exposure to hardware and software support would be desirable.
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support technician.
?This personalised approach will hone your abilities and deepen your expertise, positioning you as a true leader in your field.
Expert Module: AZ-900 Azure Fundamentals - Suited to technology professionals who are looking to demonstrate foundational knowledge of cloud concepts in general and Microsoft Azure in particular. This certification is a common starting point in a journey towards a career in Azure, ideally the learner will already have exposure to infrastructure and/or database management.
Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement.
Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

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