Central Sales Office Supervisor

2 weeks ago

United Kingdom Epwin Group Full time

Hours: 08:00 – 17:00, Monday to Friday

Role

The role of the CSO Supervisor is to be responsible for ensuring the workflow relating to all new build processing, administration and communications are completed to a high standard and within agreed timescales.

Mandatory Responsibilities

  • Adherence to all organisational policies
  • Ensuring all tasks are completed to agreed deadlines for all customers.
  • Work efficiently and effectively.
  • Ensure effective communication with the Customer and Key Account Managers
  • Accurate weekly and monthly reporting to key stakeholders in the business.

Role Responsibilities

  • To coordinate all tasks relating to New Build Sites for designated accounts
  • To build and maintain effective relationships with SBD servicing branch personnel, customer site management and customer procurement teams.
  • To liaise with Key Account Managers, Estimating and Technical department, all personnel and departments relating to CSO processing.
  • To manage all day-to-day administration tasks, to include processing of all incoming call offs, raising of quotations, managing and responding to all enquiries sent through to the central sales office via email and telephone.
  • To deal with all customer requests and queries to the agreed timescales
  • To assume responsibility for various tasks as required
  • Ensuring the CSO Team work together so that all service-related matters are completed within agreed timescales and customers informed.
  • Ensure cover is organized for the CSO team when members are absent.
  • Ensure the CSO Team contributes to positive change including system and procedure changes.
  • Provide accurate reports that are requested by Customers (site management) and SBD personnel in the timescales required.
  • Ensure order processing volume is in line with daily processing capacity.
  • Regular review of CSO processes and procedures to recommend improvements towards increased efficiency in the department.
  • House Builder Bundle creation and management within the team via IQ
  • Daily customer maintenance

Performance Measures

  • Recording of Daily/Weekly/Monthly orders processed.
  • Input error analysis to include duplications, processing errors,
  • incorrect schedule and purchase order detail.
  • Recording of agreed delivery timescales not met, product.
  • shortages leading to non-delivery in full and on time.
  • Recording of credit requests resulting from CSO processing non-compliance.
  • Accurate forecasting.

Personal Attributes

  • Excellent telephone manner
  • Organised approach to work
  • Ability to work on your own initiative.
  • Positive approach to the working environment
  • Driven approach to work

Skills/Abilities/Qualifications

  • Competent with Navision and IQ
  • Good level of numeracy
  • Strong Excel skills in order to produce the reports that will be required by the Senior Management team.
  • Ability to train others in all CSO related tasks.
  • Capable of holding regular Teams meetings with SBD colleagues.
  • Ability to spread workflow across the team in the most efficient way
  • A calm individual capable of working well under pressure.
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