Network Operations Director

4 weeks ago

Reading Berkshire, United Kingdom AllPoints Fibre Full time

As the Network Operations Directorfor AllPoints Fibre (APF), your role will encompass overseeing and managing the operations of theNational network infrastructure (on and off net) that supports our wholesale services.

This role will be responsible for all elements of the network owned by APF and the service provided by a combination ofthe APFN network and our partner’s services and networks. This will include our on net, active and passive network, its network equipment from core through edge and to the endpremises where deployed.

Overall, your role as the Network Operations Director for APFN is crucial in ensuring that the network infrastructure supporting wholesale services is robust, reliable, secure, and capable of meeting the evolving needs of the business and its customers

What you will be doing:

1.Network Infrastructure Operation, Monitoring and Maintenance: You'll be responsible for the Operation and maintenance of the network infrastructure, ensuring it meets the performance, reliability, and scalability specifications defined for our wholesale services. Implementing systems for monitoring network, application, API and systems performance, identifying and resolving issues proactively, and ensuring high availability and uptime for wholesale services.

2. Capacity Planning & Management: Analysing current and future network traffic patterns, estimating capacity requirements and upgrade lead times, to facilitate planning for network expansion to accommodate growing wholesale service demands through automation.

3. Service Management: Implementing best in class Service Management and ITIL processes to ensure that quality of Service to our Wholesale Partners, meeting our performance and SLA commitments. Supporting the Commercial relationship team in engaging with and communicating to ISP and B2B partners on Operational issues (current and future), supporting Service reviews and driving continuous improvement. Leveraging automation to increase our differentiation through best in industry regularised performance reporting for services delivered, both in bulk summary and down to individual service levels,

4. Security Management: Working in cooperation with our Director of Cyber Security’s team, implementing and maintaining robust operational and security measures to protect the wholesale network from cyber threats and ensure compliance with regulatory requirements.

5. Vendor Management: Defining and implementing the Partner support strategy across key insourced skills and experienced partner skills. Managing partner relationships with network equipment vendors, service providers, and contractors to procure, with support from our procurement organisation, operational and monitoring equipment and services, negotiate contracts, and ensure timely delivery and support.

6. Team Leadership and Development: Leading a team of network engineers, sys-admins and technicians, providing guidance, coaching, and training to ensure they have the skills and resources needed to effectively manage the wholesale network and systems.

7. Budgeting and Cost Management: Developing and managing the annual budget for network operations, optimizing costs while ensuring that necessary investments are made to maintain and improve network performance.

8. Compliance and Regulatory Affairs: Ensuring that the wholesale network operations comply with relevant industry standards, regulations, and compliance requirements, such as GDPR, HIPAA, or local telecommunications regulations.

9. Strategic Planning: Working with our Network Strategy Director, contributing to the development of long-term Operational strategic plans for the wholesale network.

About you:

We are looking for an experienced network operations leader, preferably in the telecommunications or FTTP industry. This role will suit a results-oriented mindset, someone who can inspire operational excellence and continuous improvement. In this role you will need to influence stakeholders at all levels, both technical and non-technical so the ability to communicate technical information to non-technical colleagues will be beneficial.

In addition to the above we are ideally looking for someone who has experience with the following

  • Optical transport and access networks
  • Routing and switching
  • Network protocols
  • Modern traffic engineering technologies including MPLS and segment routing
  • CGNAT
  • Wi-Fi
  • Network management protocols and methodologies including SNMP, NETCONF and SDN and related technologies.

What we offer / what you get in return:

  • Wellness support - We offer an extensive Employee Assistance Program (EAP), private medical insurance, dental cover, eyecare vouchers, income protection insurance, group life insurance, and more.
  • Financial wellbeing - In addition to the support provided by our EAP we offer a contributory pension, income protection insurance, group life insurance alongside other benefits.
  • Time out- All our employee's start with us on30 days annual leave allowance (pro rata) plus bank holidays. We also have enhanced leave plans should you become unwell or need to take time off for parental leave.

About us:

Established in 2021, AllPoints Fibre has grown from regional roots in Jurassic Fibre, Giganet and Swish Fibre, to establish a national wholesale network.

We are on a missions to create a wholesale network that can serve millions of homes and businesses connect to a better digital future.

To help us achieve this mission we need a Network Operations Director to take us on this journey.

We have set ourselves the goal to become the best place to work, we recognise that our people are at the heart of what we do - join us on our journey to become the UK’s most recommended way to connect

...And if you don’t meet any specific requirements of the role, we’d still like to hear how you’d get the job done

Next steps

If the role sounds like the right fit for you, we look forwards to seeing your application If shortlisted,our Talent AcquisitionTeam will be in touch to set up and initial conversation. Next stages will involve meeting with our hiring teams to discussthe role and your experience in more details.

One last thing...

AllPoints Fibre value diversity and are committed to creating a diverse and inclusive environment for all employees. Help us create a secure, inclusive digital world where diversity fuels innovation; your vision, your voice, and your skills have a place here

If you require any reasonable adjustments to be made during your interview process, please tell us in your application.

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