Operations Manager

2 weeks ago

Derby Derbyshire, United Kingdom Wabtec Corporation Full time

Who will you be working with?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation.

Role: Field Service Operations Manager

Salary: £Competitive

Location: Derby

Contract Type: Permanent, Full-Time

How will you make a difference?

We are seeking an experienced Field Service Operations Manager to join our team. The successful candidate will be responsible for developing and managing our Field Service and Operational teams to deliver a high-quality service to our customers. The Field Service Operations Manager will work closely with other departments to ensure that customer requirements are met and that services are delivered on time and to the required standards.

What will your typical day look like?

  • Assist in the development and delivery of the Business Strategy to ensure a customer centric and tightly cost-controlled/profit-making environment for further business growth.
  • Maintain and develop customer relationships.
  • Ensure the Warranty Controller and Field Service Administrators are fully informed and supported to deliver their purposes to the business.
  • Deliver products and services to customers with the Safety of the Railway (SoTR) at the forefront of thoughts and actions.
  • Develop a proactive health and safety culture throughout the business.
  • Ensure all departmental employees are informed, trained, and competent to undertake their roles.
  • Manage and drive the safety improvement processes across Field Service sites and Wabtec locations.
  • Ensure all quality expectations of the customer are fully understood and met.
  • Ensure operational plans are developed, implemented, and meet customer schedules.
  • Consistently meet and maintain OTD targets ensuring a class-leading standard of customer delivery.
  • Constantly review progress against schedules to provide early and good communications to the customers (internal and external).
  • Provide warranty and after sales support of business products and services.
  • Ensure the forward manpower planning reflects the needs of our customers, both revenues generating business and contractual warranty commitments efficiently.
  • Full cost centre accountability, including budget creation, regular forecast management, and actual results analysis.
  • Seek productivity improvements within the department to eliminate waste.

What do we want to know about you?

  • Mechanical and/or Electrical Engineering ONC, or NVQ Level 3 or equivalent qualification.
  • Extensive technical knowledge regarding fault finding on rail vehicles and equipment.
  • Experience in leading and coordinating teams across multiple locations and projects.
  • Good understanding of Health and Safety legislation and experience in leading safety improvement initiatives.
  • Experience in Performance Management and Employee Engagement principles and processes, including, appraisals, identifying training and development needs, motivational techniques, coaching, and employee communication.
  • Sound IT skills (particularly MS Excel and Laptop/Tablet computers)
  • Ability to compile technical reports and customer progress reports.
  • Ability to efficiently organise team workload and analyse KPI output for improvement actions.

If you don’t have all the above criteria don’t worry, we would still like to hear from you as we live our values always put people first, and strive to expand what is possible.

About Wabtec:

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at:

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make your and someone else's life better? Wabtec has been doing that for decades and we will continue to do so Through our people, leadership development, services, technology, and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Apply today

Legal authorisation to work in UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

*Please note that we do not accept agency candidate submissions without a formalised agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.

  • IT Operations Manager

    4 days ago

    Derby, Derbyshire, United Kingdom Motorpoint Ltd Full time

    Who are we? Motorpoint is a leading omnichannel automotive retailer with a rich history spanning over 20 years. Founded in 1998, Motorpoint has grown to become a trusted name in the automotive industry, specializing in high-quality used vehicles. We pride ourselves on delivering exceptional customer experiences and providing an extensive range of vehicles...

  • IT Operations Manager

    1 week ago

    Derby, Derbyshire, United Kingdom La Fosse Associates Full time

    IT Operations Manager La Fosse are partnered with a Hypergrowth PE-backed scale-up who are looking to invest in their IT Operations team. The role will head up the IT Ops team within a dynamic technology department. The company is hugely tech-led and is going through a major digital transformation company-wide. Candidates will ideally have: –...

  • Operations Manager

    2 weeks ago

    Derby, Derbyshire, United Kingdom Wabtec Corporation Full time

    Job Description Who will you be working with? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services. Whether it's freight rail, transit, mining, industrial, or marine, our expertise, technologies, and people are accelerating the future of transportation. Role: Field Service Operations Manager Salary:...

  • Strategic Operations Manager

    5 days ago

    Derby, Derbyshire, United Kingdom Countrywide HQ Full time

    Job Description We are looking for a dynamic and experienced individual to join our team as Strategic Operations Manager. You will play a pivotal role in driving our strategic direction, ensuring alignment between long-term objectives and daily operations. Role and responsibilities of our Strategic Operations Manager Possess strong leadership skills,...

  • Strategic Operations Manager

    4 days ago

    Derby, Derbyshire, United Kingdom Countrywide HQ Full time

    Job Description We are looking for a dynamic and experienced individual to join our team as Strategic Operations Manager. You will play a pivotal role in driving our strategic direction, ensuring alignment between long-term objectives and daily operations. Role and responsibilities of our Strategic Operations Manager Possess strong leadership skills,...

  • IT Operations Manager

    4 days ago

    Derby, Derbyshire, United Kingdom Motorpoint Ltd Full time

    Motorpoint is a leading omnichannel automotive retailer with a rich history spanning over 20 years. Founded in 1998, Motorpoint has grown to become a trusted name in the automotive industry, specializing in high-quality used vehicles. We pride ourselves on delivering exceptional customer experiences and providing an extensive range of vehicles to meet our...

  • Operations Manager

    4 days ago

    Derby, Derbyshire, United Kingdom Getinge Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Getinge we have the passion to perform Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best...

  • Operations Engagement Manager

    2 days ago

    Derby, Derbyshire, United Kingdom Health Partners Group Full time €45,000 - €55,000

    Job Description About Health Partners Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs. As our Client Operations Manager, you'll be...

  • Client Operations Manager

    4 days ago

    Derby, Derbyshire, United Kingdom Health Partners Group Full time €45,000 - €55,000

    Job Description About Health Partners Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs. Role...

  • Business Performance

    1 month ago

    Derby, Derbyshire, United Kingdom Harper Finance Full time

    Operational Performance Manager  Salary: £37,500 plus bonus  Permanent Derby – Office Based Hours: Full Time – Shift work which includes days, evenings and working 2 out of 4 weekends Harper Recruitment Group are working in partnership with a leading Healthcare company who are looking for a Contact Centre Manager to join their ever-growing...

  • Operations Manager

    1 month ago

    Derby, Derbyshire, United Kingdom Avove Limited Full time

    Working here isn’t just a job. You can advance your caree r at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step...

  • Business Operations Manager

    1 day ago

    Derby, Derbyshire, United Kingdom Jones Lang LaSalle Incorporated Full time

    Apply remote type On-site locations Derby, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ361520 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. and we support them...

  • Business Operations Manager

    1 day ago

    Derby, Derbyshire, United Kingdom Jones Lang LaSalle Incorporated Full time

    Apply remote type On-site locations Derby, GBR time type Full time posted on Posted 2 Days Ago job requisition id REQ361520 JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. and we support them...

  • Operational Innovations Director/Senior Manager

    2 days ago

    Derby, Derbyshire, United Kingdom Executive Network Group Full time €45,000 - €48,000

    International Hotel Brand 4 Star Plus Property Our client is a world renownedleading international Hotel brand, looking for an experienced Operations Director / Manager. Strong Food and Beverage background experience Previously focused on and maximised revenue, profitability, and quality. Monitor present and future trends, practicesandsystems in the...

  • Operational Innovations Director/Senior Manager

    2 days ago

    Derby, Derbyshire, United Kingdom Executive Network Group Full time €45,000 - €48,000

    International Hotel Brand 4 Star Plus Property Our client is a world renownedleading international Hotel brand, looking for an experienced Operations Director / Manager. Strong Food and Beverage background experience Previously focused on and maximised revenue, profitability, and quality. Monitor present and future trends, practicesandsystems in the...

  • Senior Manager

    23 hours ago

    Derby, Derbyshire, United Kingdom Flint Bishop Solicitors Full time

    Head of Operations - Debt Recovery Department: Debt Recovery Employment Type: Permanent - Full Time Flint Bishop is one of the leading business-to-business debt recovery law firms in the UK. We are the recovery partner for many leading UK brands and the firm has won all three major national debt recovery awards for our strategy in recent years. We...

  • Senior Manager

    4 days ago

    Derby, Derbyshire, United Kingdom Flint Bishop Full time

    Head of Operations - Debt Recovery Department: Debt Recovery Employment Type: Permanent - Full Time Flint Bishop is one of the leading business-to-business debt recovery law firms in the UK. We are the recovery partner for many leading UK brands and the firm has won all three major national debt recovery awards for our strategy in recent years. We...

  • Senior Manager

    2 days ago

    Derby, Derbyshire, United Kingdom Flint Bishop Solicitors Full time

    Head of Operations - Debt Recovery Department: Debt Recovery Employment Type: Permanent - Full Time Flint Bishop is one of the leading business-to-business debt recovery law firms in the UK. We are the recovery partner for many leading UK brands and the firm has won all three major national debt recovery awards for our strategy in recent years. We...

  • Senior Manager

    21 hours ago

    Derby, Derbyshire, United Kingdom Flint Bishop Full time

    Head of Operations - Debt Recovery Department: Debt Recovery Employment Type: Permanent - Full Time Flint Bishop is one of the leading business-to-business debt recovery law firms in the UK. We are the recovery partner for many leading UK brands and the firm has won all three major national debt recovery awards for our strategy in recent years. We...

  • IT Operations Engineer

    2 weeks ago

    Derby, Derbyshire, United Kingdom Minstrell Recruitment Ltd Full time

    IT Operations Engineer Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. £56,140 per annum including shift allowance with full benefits package. Shift based (panama shift) days and nights. Responsibilities; Identify operational issuesContinuously analysing and improving the...