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IT Site Technician

4 months ago

Dodworth South Yorkshire, United Kingdom SHI International Corp. Full time

The International Integration Data Center Technician will assemble racks which include servers, networking devices, storage, cables and other data center equipment. They will integrate the hardware to complete the customer’s datacenter solution. The Data Center Tech will complete all aspects of the build by following runbooks and quality control checklists, that outline the defined procedures and instructions.
This position will be reporting to UK IDCS Manager and will be required to report to the SHI UK Nexus office location as determined by SHI management.
SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.  
With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.  
Configure servers and complete documented bench testing
Power on components and check for failures by monitoring lights and display diagnostics
Complete configuration updates as documented per customer’s requirement
Follow Quality Control processes and documentation specific to build type and customer
Follow detailed oral and written instructions in the installation/removal and repair of electronic equipment.
Possess the ability to place all components, including disks, NICs, memory, into the customer defined configuration
Install cables and labels as documented in the runbook
Learn the customer labeling process and naming standards for power and network and be able to meet the quality control expectations for that labeling
Conduct power testing and respond to any DOAs by debugging and then opening tickets with appropriate hardware vendors as necessary
Complete power redundancy testing by failing over power strip A and then power strip B
Attend internal meetings to report status on current build projects
Capture network interface MACs and save the data
Capture and merge data and post to internal systems
Work closely with warehouse teams to advise on crating status and any delays potentially impacting the shipping schedule
Process staged inventory and order modifications working closely with Sales and warehouse staff to address any issues and necessary updates
Technical certifications such as A+ or Server+ or equivalent work experience
~ Minimum 2 years of experience with server technologies and structured cabling across multiple manufacturers
~2 Years’ Experience in an Integration Data Center Services organization, or some equivalent background.

Ability to complete technical configurations, such as firmware upgrades, network settings, and custom settings as required by the customer across multiple vendor platforms
Ability to work with several teams and manage multiple rack integration projects that are running simultaneously
Organizational and planning skills
Structured cable routing skills
Knowledge of configuration and warehouse processes
Some knowledge of servers, storage, networking and associated problem-solving skills
May be required to work overtime to meet client and business demand.
Business working hours are Monday to Friday, 09.However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities

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