Service Desk Manager

2 months ago

Bournemouth Dorset, United Kingdom Bond Williams Full time

Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis.

Working for this Microsoft Cloud based solutions, customer focused business you will be part of the team as they strive to make a great place of work.

The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice.

Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk Team, establishing clear key performance indicators (KPIs) that align to the needs of the business.

Skills & Experience;

  • Motivate the team with strong leadership, management and coaching skills
  • Clear understanding of budgets, business-planning and KPIs
  • An ability to build consensus in dispute scenarios, and proven skills in negotiating / mediating

Technical Skills;

  • Advanced technical skills and knowledge in Microsoft 365 and Azure, including administration, configuration, migration, security and troubleshooting.
  • Relevant certifications in Microsoft 365 and Azure
  • Exposure to Azure services (Advantageous)
  • Exposure to FortiGate security (Advantageous)
  • Exposure to Ubiquiti

Salary & Benefits:

GBP40,000 - GBP50,000 dependant on experience

Hybrid working - Bournemouth office / working from home

Monday - Friday Flexible hours 8am - 6pm

  • Competitive package and paid overtime
  • Continual professional development plan - funded certifications / accreditation
  • 25 days annual leave with the chance to accrue further holiday

How To Apply:

Please submit your CV to apply. For further information, contact Charmaine Padfield on the IT Team at Bond Williams Recruitment - or call the office on option 4.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

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