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Business Analyst

2 months ago

Milton Keynes Buckinghamshire, United Kingdom Click Recruitment Full time

We have an excellent permanent job opportunity for an experienced Salesforce Business Analyst to join our prestigious client which is hybrid working in Milton Keynes. The role comes with excellent benefits.

Key to this role is demonstratable experience with responsibilities of analysing, evaluating, and improving digital business processes within Salesforce Flow, systems, and user experiences, working closely with various stakeholders, such as project managers, third party developers, designers, and end-users, to identify opportunities for digital transformation, streamline workflows, and optimize overall business performance.

In addition to the above candidates should have the following skills and experience:-

  • Minimum of 3-5 years of experience as a business analyst, with a focus on Salesforce
  • Proficient in the use of Microsoft Office, Jira and Confluence
  • Salesforce certified preferred, with experience working with Salesforce Flows
  • Comprehensive knowledge of the application of Use Cases, Process Maps and User Journeys
  • Strong analytical, problem-solving, and critical thinking skills
  • Proficient in business process modelling, documentation, and analysis techniques
  • Familiarity with digital technologies, such as web and mobile applications, content management systems (CMS), customer relationship management (CRM) systems, e-commerce systems and analytics tools
  • Excellent written and verbal communication skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders
  • Experience with agile project management methodologies, such as Scrum or Kanban
  • Strong organisational and time-management skills, with the ability to manage multiple priorities and meet deadlines
  • Proactive and self-motivated, with a commitment to continuous learning and improvement