Complex Care Manager

4 weeks ago


Hoddesdon Hertfordshire, United Kingdom CityWorx Full time

Cityworx are recruiting on behalf of a client who are looking for a Complex Care Manager for an established domiciliary care business in the Hoddesdon area.

As the Complex Care Manager, you will assume a key role in leading and expanding the complex care and end-of-life services. You will be responsible for building strong partnerships, maintaining regulatory compliance, and ensuring the highest quality of care delivery. Your expertise and dedication will play a vital role in enhancing our reputation and service offerings.

Key Responsibilities:

Project Development and Management:

  • Identify growth opportunities and develop strategies to expand complex care and end-of-life services.
  • Lead the planning, implementation, and evaluation of complex care projects, aligned with company objectives.

Stakeholder Engagement:

  • Cultivate and nurture relationships with local authorities, NHS partners, hospices, and other stakeholders.
  • Collaborate closely with stakeholders to understand specific complex care needs and customize solutions.

Quality Assurance and Compliance:

  • Ensure all complex care services adhere to the highest quality standards and comply with CQC regulations.
  • Implement and oversee quality improvement initiatives to elevate service delivery.

Marketing and Client Acquisition:

  • Develop and execute marketing initiatives to attract private clients, including advertising and promotional campaigns.
  • Actively participate in client acquisition and retention strategies.

Team Leadership:

  • Lead and manage a team of complex care professionals, including nurses and care workers.
  • Provide guidance, training, and support to ensure staff competency and adherence to best practices.

Financial Management:

  • Collaborate with the finance team to establish and manage budgets for complex care projects.
  • Monitor financial performance and provide recommendations for cost-effective operations.

Client and Family Support:

  • Foster strong relationships with clients and their families, ensuring their unique needs and preferences are understood and addressed.
  • Serve as a responsive point of contact for client inquiries and concerns related to complex care services.

Technology Integration:

  • Utilise Carefree for electronic call monitoring and care management to enhance service efficiency and accuracy.

For this role we are looking for the following:

Qualifications and Requirements:

  • Drivers licence and own transport.
  • Proven experience in complex care management, ideally within the healthcare or domiciliary care sector.
  • Proficiency in CQC regulations and healthcare quality standards.
  • Exceptional leadership, communication, and interpersonal skills.
  • Ability to cultivate and maintain relationships with key stakeholders.
  • Results-oriented with a track record of meeting targets and deadlines.
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