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Lead Service Delivery Manager
2 months ago
Do you want to work for one of the fastest growing Microsoft & Cisco Partners in the UK?
The company has an outstanding reputation for delivering excellence, particularly within the Public sector. As a trusted Managed Services Provider (MSP), they are the “go-to” partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager
As the Lead Service Delivery Manager, you'll manage a team of Service Delivery Managers. Your main goal is to meet all Managed Services commitments, aligned with contractual obligations, while delivering top-notch service.
Responsibilities:
- Lead and oversee a team of SDMs across various client accounts.
- Facilitate the smooth transition of new services from projects to Business as Usual (BAU).
- Ensure all operational processes are documented and maintained for accurate customer reporting.
- Build and maintain strong client relationships and ensuring SLAs are met..
Experience:
- Experience leading SDMs and managing complex client needs.
- Proven success in service delivery.
- Good broad technical knowledge
- Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management.
- Excellent client engagement skills, especially in IT services for government and private sector clients.
Salary & Benefits:
- Pension Scheme
- Health Insurance
- Life Assurance
- 25 days annual leave (with the option to purchase more)
Please apply now for a informal chat
