Application Support Analyst

3 weeks ago

United Kingdom DGH Recruitment Full time

Application Support Analyst

A fantastic opportunity has arisen for an Application Support Analyst to join a London based global law firm on a permanent basis.

Application Support Analyst

Summary:

The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions.

Application Support Analyst

Key Responsibilities:

• Provide comprehensive support for Document Management and Knowledge Management

applications issues, collaborating with the infrastructure team, other IT teams, project

teams and suppliers.

• Own the management of one or more critical business applications through their life cycle,

co-ordinating and managing upgrades for these.

• Troubleshooting complex incidents and service and change requests through appropriate

channels.

Application Support Analyst

Attributes/Skills:

• Proven expertise supporting iManage and other bespoke legal applications

• Must have experience of supporting, troubleshooting and configuring business applications

(cloud-based and on-prem).

• Expertise in an Application Support role in a law firm

Application Support Analyst

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