AiML Engineer Northampton - 2 days in office
Business Unit - FS
Contract Inside IR35

Develop and refine AI/Client models, including natural language processing (NLP), machine learning, and deep learning techniques, to address specific contact center challenges.
• Research and implement cutting-edge GenAI technologies for applications such as conversational AI, content generation, and intelligent automation.
• Collaborate with data scientists and engineers to ensure data quality, feature engineering, and model performance.
• Solution Implementation:
• Integrate AI/Client models into contact center systems and platforms, ensuring seamless integration and optimal performance.
• Develop and deploy AI-powered applications, such as chatbots, virtual agents, and intelligent automation tools.
• Monitor and optimize model performance, identifying areas for improvement and retraining as needed.
• Lead or contribute to GenAI projects within the contact center, exploring innovative use cases and driving business value.
• Stay updated on the latest advancements in GenAI and identify opportunities for application within the contact center.
• Data Analysis:
• Analyze large volumes of contact center data to identify patterns, trends, and opportunities for AI/Client application.
• Develop data-driven insights to inform model development and optimization.
• Strong foundation in AI/Client, with expertise in NLP, machine learning, and deep learning techniques.
• Proficiency in programming languages such as Python, R, or Java.
• AWS, GCP, Azure) and AI/Client tools (e.g., Experience working in the financial services industry.
• Advanced degree in computer science, statistics, or a related field.