HVAC Service Manager

4 weeks ago

Derby Derbyshire, United Kingdom Orbital Recruitment Full time

Role Overview: We are seeking a dynamic Service Manager to oversee the service and maintenance operations of our Derby-based team. This role is ideal for someone with a strong background in HVAC, air conditioning, and refrigeration, who thrives in leadership positions and is dedicated to excellence in customer service. Key Responsibilities:

  • Manage the daily operations of the service and maintenance department, ensuring efficiency and effectiveness in all tasks.
  • Handle the scheduling and execution of both reactive and planned maintenance visits, achieving high levels of client satisfaction.
  • Directly manage the department’s budget and financial objectives, with a focus on growth and client retention.
  • Lead a team of talented engineers and support staff, fostering a productive work environment and overseeing recruitment and training initiatives.
Candidate Requirements:
  • Extensive experience as a skilled engineer in refrigeration and air conditioning is essential.
  • Experience in a leadership or supervisory role is advantageous, suitable for a senior engineer looking to step into management.
  • Driven and self-motivated with a strategic approach to work.
  • In-depth knowledge of service and maintenance protocols for air conditioning and refrigeration systems.
  • Strong organizational skills with proficiency in Microsoft Office and familiarity with database management.
  • Outstanding decision-making and planning capabilities, adept at managing time and prioritizing tasks under pressure.
  • A strong focus on customer service excellence.
Benefits:
  • A rewarding salary package with performance-based bonuses.
  • 25 vacation days per year plus public holidays, with additional accrual based on length of service.
  • Comprehensive pension plan.
  • Company-provided vehicle.
Ideal Candidate Background: You may have previously worked as a Mobile Service Engineer, Electrical Maintenance Engineer, Field Service Technician, or in any role requiring expertise in technical maintenance and customer-oriented service in the HVAC industry

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