ŠKODA Customer Service Advisor Apprentice

3 weeks ago

United Kingdom Success at School Full time

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.

· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.

· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

· Promotion: Assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the one year programme, you will receive the following:

· Brand specific certifications

Scotland, Northern Ireland, Wales: Framework

· Level 2 / Level 5 Customer Service Apprenticeship

· Brand Specific certifications

Desired skills

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

· Enthusiasm and willingness to learn

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Minimum entry requirements

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

· BTEC first diplomas and certificates

· Functional Skills Level 2

· Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Please note:

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation, or any other protected characteristic.

Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

Get test careers advice and info on apprenticeships and school leaver jobs.

#J-18808-Ljbffr

  • ŠKODA Service Technician/Mechanic Apprentice

    3 weeks ago

    United Kingdom Success at School Full time

    ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team. Service Technician/Mechanic Apprenticeship...

  • ŠKODA Parts Advisor Apprentice

    3 weeks ago

    United Kingdom Success at School Full time

    The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories...

  • Apprentice Customer Service Advisor

    6 days ago

    United Kingdom Stellantis Apprenticeships Full time

    We are looking for a motivated individual to join Grand Garage Peugeot Citroen Margate as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice will gain...

  • Customer Service Administrator Apprentice

    3 weeks ago

    United Kingdom Success at School Full time

    JLR Customer Service Advisor Apprentice - Barretts JLR Ashford JLR Customer Service Advisor Apprentice - Barretts JLR Ashford JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally...

  • Apprentice Automotive Parts Advisor

    6 days ago

    United Kingdom Stellantis Apprenticeships Full time

    We are seeking a dedicated individual to join Perrys Vauxhall Swinton as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under the guidance of experienced professionals, the apprentice will develop the essential skills and...

  • JLR Customer Service Advisor Apprentice

    3 weeks ago

    United Kingdom Success at School Full time

    JLR Customer Service Advisor Apprentice - Barretts JLR Ashford JLR Customer Service Advisor Apprentice - Barretts JLR Ashford JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury...

  • Apprentice Parts Advisor

    2 weeks ago

    United Kingdom in Newbury Full time

    Apprentice Parts Advisor - Volvo Truck & Bus Teesside Monday - Friday 8.Volvo Truck and Bus are one of the World’s leading manufacturers of commercial vehicles. At Volvo Truck and Bus, we are passionate about what we do and who we are. We believe our employees are our greatest asset to enable us to deliver excellent service to our customers. Our culture...

  • Online Customer Support Agents

    3 weeks ago

    United Kingdom Success at School Full time

    We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service Department so the role will...

  • Apprentice Parts Advisor

    3 weeks ago

    United Kingdom Success at School Full time

    Taking sales orders from customers both face to face and over the phone. · We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training provided: Training will be delivered using a combination of virtual...

  • Customer Services Apprentice

    3 weeks ago

    United Kingdom Northern Skills Group Full time

    Customer Services Apprentice SAGE (UK) LTD Sage UK Ltd are seeking a hardworking Level 2 Customer Service Apprentice to join their team. The successful candidate will deal with customers, problem solve, sales and more. Speaking to our customers to deliver a structured solution with confidence. This apprenticeship requires you to apply through the...

  • Reception / Customer Service Apprentice

    3 weeks ago

    United Kingdom Northern Skills Group Full time

    Customer Services Apprentice SAGE (UK) LTD Sage UK Ltd are seeking a hardworking Level 2 Customer Service Apprentice to join their team. This apprenticeship requires you to apply through the employer's website. This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and...

  • Customer Service Centre Apprentice

    2 weeks ago

    United Kingdom Specsavers Full time

    Job Family Apprenticeships & Future Talent | Job Category Customer Service Apprenticeship Customer Service Apprenticeship Store: Specsavers Northallerton Hours: Full time to include weekend working – 37.60 per hour / £13,728 per annum (paid monthly) Specsavers perks programme, team incentives & bonus Become an Apprentice in our store and you’ll...

  • Customer Service Advisor

    2 weeks ago

    United Kingdom Smartsearch Recruitment Ltd Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary £24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...

  • Customer Service Advisor

    6 days ago

    United Kingdom Smartsearch Recruitment Full time

    Customer Service Advisor, based on the Wrexham Industrial Estate, Salary GBP24,683.75, Benefits include pension, life assurance, Private medical insurance, training opportunities, Canteen on-site, employee rewards / discounts, cycle to work scheme, social events and on-site parking. We have an exciting opportunity for a Customer Service Advisor to work for...

  • Customer Service Advisor

    2 weeks ago

    United Kingdom Cldrecruitment Full time

    Job Description Customer Service Advisor Huddersfield £20,500 + DOE My Client are a well known Law Firm are looking for some Customer Service Advisors to join their Family feel team. The main purpose of this role is to provide an amazing customer experience from the start of the customers journey through to putting them in touch with the solicitors. This...

  • Customer Service Advisor

    1 week ago

    United Kingdom Cathay Investments Limited Full time

    Customer Service Advisor at Cathay Group Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor based at our site in Ross.  The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for...

  • Customer Service Advisor

    1 day ago

    United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...

  • Customs and Compliance Apprentice

    2 weeks ago

    United Kingdom Resource Matters Ltd Full time

    My client is a market leading organisation who are continuing to grow. Due to their ongoing expansion they have an opportunity for a Customs and Compliance Apprentice in their Supply Chain department. Customs and Compliance Apprentice The Apprentice will be working towards the responsibilities of an Import & Export Specialist as follows: Providing...

  • Customer Service Advisor

    6 days ago

    United Kingdom Serply Recruitment Ltd Full time

    LEAD INFORMATION Job Title Customer Service Advisor Site location Wrexham Industrial Estate Responsible to Office Manager Responsible for Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner Client brief Our client is a world leading manufacturer of...

  • Customer Service Advisor Apprenticeship

    6 days ago

    United Kingdom Stellantis Apprenticeships Full time

    Position Overview: We are looking for a motivated individual to join Grand Garage Peugeot Citroen Margate as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the...