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Sales Operations Transformation Lead

1 month ago

Birmingham, United Kingdom PageGroup Full time
Job Description

As a Sales Operations Transformation Lead, you will be responsible for defining, planning and managing the implementation of Sales transformation initiatives aligned to best practice, to deliver the most efficient and effective processes and solutions.

You will work closely with the project team, Sales leadership and Account Managers, sponsors, and cross functional business teams on key Sales transformation initiatives, including the co-termination of customer contracts and the rationalisation of existing products.

You will manage a small team of Business Analysts and be the key point of contact for the SI partner.

You'll need to have excellent stakeholder management, project management, communication, and organisational skills.

What You Will Do

· Manage the co-termination of customer contracts across four Commercial Units (Education, Government & Housing, Health & Care, Legal, Professional Services & Distribution, Logistics & Manufacturing), supporting over 250+ Account Managers and a team of Business Analysts.

· Work collaboratively across business teams to triage issues raised by the project and business teams, including solving issues with inaccuracies in contract data, and billing and order management issues.

· Support the optimisation of the Salesforce process to co-term customer contracts, including streamlining handover points between business units.

· Manage the rationalisation of existing products, from initial product design through to User acceptance testing and deployment in Salesforce.

· Ensure all stage gates and governance items relating to product rationalisation testing are satisfied, and key stakeholders are kept informed of any issues.

· Proactively manage the relationship with the Salesforce SI partner to ensure they efficiently and reliably deliver services and systems as per the contractual agreements.

· Attend key forums and working groups for decision making, priority setting and risk / issue escalation.

· Prepare and present the workstream progress reports and provide clear insights into the status across sub-workstreams, highlighting any at risk areas including the steps required to mitigate.

· Continuously assess and improve sales processes to enhance efficiency and effectiveness. Implement best practices to streamline the Lead to Order process.

What You Will Have

· 7- 10+ years of experience in Lead to Order process transformation in the software industry

· Strong Salesforce knowledge

· Project management skills / experience

· Exceptional leadership, stakeholder management time management, facilitation, and organisation skills

· Ability to be hand on and work in the detail as and when required.

· Excellent communication skills (oral, written and presentation), including the ability to listen effectively.

· Coaching and development

· Ability to self-manage and work independently, work to tight deadlines, prioritize workloads and work with related internal business functions.

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