Operations Manager

1 month ago


London, United Kingdom Google Inc. Full time

Escalations Manager, Outreach Operations, YouTube
corporate_fare YouTube place London, UK
Bachelor's degree or equivalent practical experience.


~ Experience working with incident response management, risk mitigation, or customer support.

Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients.
Ability to advocate for creator solutions that protects the YouTube ecosystem and its employees.
That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. Own sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies through email, social, and phone that mitigate security and brand risks to YouTube.
Serve as a consultant to cross-functional stakeholders on product/policy changes. Operate as an Incident Manager on select weekends to own P0 escalations requiring immediate support.
We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.



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