Area Service Manager

2 weeks ago

Belfast, United Kingdom Northern Advisory Council for Further Education Full time

We are now recruiting Area Services Managers for our busy Belfast branch, Jennymount Court, North Derby Street, Belfast BT15 3HN

We offer:

  • Excellent hourly rate
  • Mileage paid
  • Annual leave on a pro rata basis
  • NISCC - Post registration training learning
  • On-line learning
  • Training academies throughout Northern Ireland
  • Practical paid training
  • CPD approved certificate for training
  • QCF Levels 2, 3 and 5 qualifications
  • Internal career progression
  • Mentoring arrangements
  • Experienced care company with over 50 years in healthcare
  • Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)

JOB SUMMARY

  • To organise and supervise the delivery of home care support services to Service Users in their own homes
  • To work in a flexible and reliable manner in response to the needs of the service
  • To manage a team of Domiciliary Care Workers
  • To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
  • To ensure that a quality care service is delivered to all Service Users
  • To work within GDPR legislation

MAIN RESPONSIBILITIES

  • Accept, allocate and process referrals for new care packages
  • Accept and process changes and amendments to existing care packages
  • Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
  • Monitor and report changes in Service User condition to key worker
  • Organise and lead staff meetings
  • Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
  • Participate in the out of hours cover rota - excellent on-call rate paid
  • Undertake Service User assessment and risk assessment for Service Users
  • Maintain accurate and confidential records in accordance with company policy
  • Assist with the monitoring an evaluation of service provision
  • Assist Registered Manager in the recruitment of domiciliary care workers
  • Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
  • Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
  • Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
  • Assist the Registered Manager and Human Resources Manager in processes, when required
  • Provide care package to Service Users in an emergency situation
  • Participate in mandatory training as required
  • Ensure area PMMRs are within company benchmark
  • Ensure Services are managed in compliance with RQIA standards
  • Ensure an effective, safe and well led service delivery
  • Cover the on-call phone on a rota basis
QUALIFICATIONS and TRAINING Good general education to include good numeracy and literacy skills

Minimum of QCF Level 2 in Health and Social Care

EXPERIENCE At least 18 months’ experience in a care setting

Experience of coordinating rotas

Experience of managing staff

REGISTRATION NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered

REQUIREMENT Enhanced AccessNI

Right to work in UK

SKILLS Excellent communication skills, written and oral

Ability to respond to sudden changes in service delivery requirements

High standard of accuracy

Ability to problem solve and exercise judgement

A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.

Ability to work co-operatively and effectively as part of a team

Ability to plan and prioritise workload in a highly organised way

CIRCUMSTANCES Flexibility in working hours to respond to business needs

Car driver with vehicle appropriately insured for business use

Flexibility to work in other NWCare branches to meet business needs

Participate in the out of hours on-call rota

QCF level 3 in H & SC

Additional Information

NW Care wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

REF

ASM/BFT/24/163

Start Date:

2024-05-03

Closing Date:

2024-05-17

Contract type:

Full Time

£14.60 per hour plus mileage plus excellent on-call rate

NW Care is part of the North West Healthcare Goup

You can find out more information by visiting the other group member sites

Copyright 2024 North West Healtcare Group. All rights reserved.

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