Field Service Engineers

4 weeks ago

West Yorkshire, United Kingdom Cordius Ltd Full time

The roles involve installation, repair, and service of compactors and balers at customer locations. As a customer-facing representative, the Field Service Engineer plays a critical role in upholding our professional image while delivering high-quality service.

Salaried: £36k DOE
Van and other equipment provided

Main Responsibilities:

 
  • Deliver technical services such as repairs, maintenance, site surveys, and training.
  • Diagnose and repair electrical, mechanical, and hydraulic equipment, and train customers in safe operation.
  • Ensure all equipment supplied by our client meets the highest standards as per company guidelines.
  • Provide detailed estimates for breakdown and remedial repairs.
  • Engage with site staff to meet customer expectations and ensure issues are resolved.
  • Process necessary paperwork accurately and obtain customer approval for all work done.
  • Coordinate with company staff on job progress to facilitate service activities.
  • Establish excellent customer relationships to ensure superior customer care.
  • Conduct courtesy visits to customer sites, advising on additional services and maximizing sales opportunities.
  • Manage time effectively to optimize work completion, customer satisfaction, and profit.
  • Maintain stock of spares and tools for all service needs.
  • Identify and return excess stock regularly.
  • Manage van stock to ensure responsible handling and storage of items.
Other Duties:

 
  • Coordinate inventory and stock replenishment through Head Office.
  • Keep the service vehicle clean and in excellent condition, and perform daily inspections.
  • Stay presentable, ensuring uniform and workwear are maintained to a high standard.
  • Provide feedback on product defects and quality issues to contribute to product improvements.
  • Maintain open communication with regional Field Service Engineers and sales staff.
  • Ensure health and safety protocols are followed as per company policy.
  • Regularly check and recertify tools and personal protective equipment.
Experience:
  • Prior experience in repairing and servicing equipment, with a strong background in mechanical and electrical maintenance. Welding experience and knowledge of hydraulics are essential.
  • Diagnostic ability to identify and rectify equipment faults.
  • Customer-facing experience.
  • Full UK driving license.
  • Product-specific training will be provided.
  • Occasional overnight stays and weekend work required.

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We thrive on our reputation of providing only the highest quality candidates to our clients. Much of our success to-date can be attributed to our candidates and clients recommending our services to their friends, family and colleagues. We have learnt that people tend only to refer good people. So, if you know anyone that may be interested in opportunities we may have, or of businesses looking to recruit, please pass on our details.

Here at Cordius Ltd. we work closely with our candidates to ensure that we provide you with a first class recruitment service. Our recruitment consultants seek to ensure that both the needs of the employer and the candidate are met, therefore producing a cohesive relationship and the best chance of success. Our Candidate Management Team is dedicated to helping you make the most of your CV and to aid you in the recruitment process through offering advice on interview techniques and construction of your CV.

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