Technical Project Manager Professional Services

4 weeks ago

United Kingdom Epro Full time
  • Responsible to: Head of Professional Services & Business Strategy
  • Location: Home Based

Please send your CV or get in touch

Why become a part of Epro

An NHS empowered company that strives to make the best decisions for patients through digital tools and data.

That was the vision which started Epro in Bristol twenty years ago, when clinical and software development minds came together to deliver innovative healthcare services to the NHS. We touch over 20m patient records with over 50,000 NHS users.

If COVID-19 has changed your priorities, and made you realise that you want to leave a positive stamp on the world, Epro might just be the answer.

What you will gain from being a part of Epro?

You’ll know you’re making a difference. You’ll directly be contributing to the smooth running of the NHS. We’re dedicated to improving patient outcomes, and every day you’ll go home with the satisfaction that you improved someone’s life thanks to your efforts.

Project management (40%)

Provide project management of implementation projects; facilitate timely decisions to maintain project schedule and budget; identify project risks early and assist by providing prudent and timely recommendations for risk avoidance; escalate to the Head of Professional Services where necessary.

  • Create and execute project work plans as agreed with the Head of Professional Services and revise as appropriate to meet changing needs and requirements
  • Disseminate client feedback to relevant departments and work with team members to define, implement and prioritise selected enhancements
  • Establish strong communication channels with departments to maintain awareness of forthcoming works
  • Gather functional requirements, workflows and specifications for the delivery of the software at new and existing customers
  • Represent a first point of contact throughout the duration of dedicated projects
Product knowledge (30%)

Responsibilities include supporting pre-sales processes and working with sales and account management professionals to win new business; implementing business; proposal review and refinement.

  • Acquire and maintain up-to-date product knowledge
  • Provide offsite and onsite support to all clients, including the configuration of bespoke and regular software updates and solutions;
  • Demonstrate the software solution to new and existing customers onsite and remotely as required.
  • Support and lead the creation of bespoke training materials for specialties, supporting customers to maximise adoption of solutions and best practices
Client relations (30%)
  • Communicate effectively with clients to identify commercial opportunities across the client base
  • Engage with customers in a proactive manner, providing a positive impression of the company and furthering the company’s professional reputation
  • Set and manage client expectations, establishing self as trusted advisor to the customers to better represent their issues and needs to developers to ensure focused solutions
  • Prepare and provide regular reports and support reviews to customers, monitoring and analysing end user adoption of solutions and use of best practice
  • Provide consultancy to existing customers in ongoing business and usage of the existing and additional solution(s)
Line Management

The Senior Project Manager reports to the Head of Professional Services for day-to-day work planning and task management.

QMS responsibilities

All Staff are responsible and accountable for:

  • Ensuring they follow the policies, procedures and standards set by the Quality Management System
  • Attend any QMS training sessions if required
  • Provide any feedback or improvement points to the Quality Manager
  • Participate in internal and external quality audits as and when required
  • Pension
  • Personal Learning and Development budget
  • Company team events and social
Epro’s values

Epro is committed to software of the highest quality in a rewarding working environment.In delivering this ambition, we will be guided by the following values:

  • Taking personal responsibility for delivering quality and making a difference
  • Respecting everyone
  • Recognising & celebrating success
  • Collaborating together as a team

All staff have a personal responsibility to contribute towards an inclusive and supportive environment for colleagues.

Staff have a personal responsibility to:

● Ensure their behaviour is not discriminatory and does not cause offence

● To challenge the inappropriate behaviours of others

● Adhere to the company’s values, including ‘Respecting Everyone’

Health and Safety

Under the provisions contained in the Health and Safety at Work Act 1974, it is the duty of every employee to take reasonable care of themselves and their colleagues.

Line Managers are responsible for the health and safety management of all activities, areas and staff under their control.

Person Specification

Qualifications

  • Prince II foundation
  • Prince II practitioner
  • Experience of working within the NHS or for NHS software supplier
Quantify the length and type of experience required
  • 2-3 years IT project management
  • 3-5 years’ experience NHS IT project management
What other skills are needed
  • Experience of managing competing priorities and deadlines
  • Proven organisational and administrative skills
  • Awareness of NHS priorities and drivers
  • Excellent interpersonal skills with ability to communicate and build effectively at all levels
  • Proven ability to motivate, overcoming resistance through excellent communication, genuine enthusiasm and transparency
  • High degree of personal integrity and desire for best practice customer service
  • Able to develop and apply creative and pragmatic solutions to problems
  • Troubleshoot risks and issues innovatively
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organised
  • Knowledge of office systems such as Slack, Jira, MS Teams, Google Cloud Backup
#J-18808-Ljbffr

  • Engineer - Project Engineering

    15 hours ago

    United Kingdom Professional Technical Limited Full time

    Join to apply for the Project Engineer role at Professional Technical Limited Join to apply for the Project Engineer role at Professional Technical Limited Sign in to save Project Engineer at Professional Technical Limited . An industry leading Aerospace company is seeking a Project Engineer to join their engineering team. Based near Newport,...

  • Senior Technical Lead

    7 days ago

    United Kingdom Reed Professional Services Full time

    Contract Duration: 3 months initially Location: London (Hybrid) Day Rate: Competitive Reed Professional Services is seeking a Technical Solutions Lead to join one of our Client's dynamic team. This role is crucial for leading and accelerating digital transformation, with a focus on the Zscaler platform . Collaborate with the project manager to...

  • Technical Solutions Lead

    7 days ago

    United Kingdom Reed Professional Services Full time

    Technical Solutions Lead Contract Duration: 3 months initially Location: London (Hybrid) Day Rate: Competitive Reed Professional Services is seeking a Technical Solutions Lead to join one of our Client's dynamic team. This role is crucial for leading and accelerating digital transformation, with a focus on the Zscaler platform . The ideal...

  • Sitecore Technical Delivery Lead

    5 days ago

    United Kingdom Association for Project Management Full time

    Sitecore Technical Delivery Lead / Technical Project Manager An excellent job opportunity has arisen for an experienced Sitecore Project Manager / Technical Project Manager / Sitecore Technical Delivery Lead to join one of the most established organisations in South Wales on a permanent basis. The Sitecore Technical Project Manager / Sitecore Technical...

  • Sitecore Technical Delivery Lead

    5 days ago

    United Kingdom Association for Project Management Full time

    Sitecore Technical Delivery Lead / Technical Project Manager An excellent job opportunity has arisen for an experienced Sitecore Project Manager / Technical Project Manager / Sitecore Technical Delivery Lead to join one of the most established organisations in South Wales on a permanent basis. The Sitecore Technical Project Manager / Sitecore Technical...

  • Technical Services Manager

    3 weeks ago

    United Kingdom LJB & Co Full time

    Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key Responsibilities: Lead the technical service operations...

  • Professional Services Technical Analyst

    4 weeks ago

    United Kingdom Salt Full time

    Salt is working with one of the world’s biggest computer software companies, who are seeking a German and English speaking Freelance Professional Services – Technical Analyst to work with global customers within the digital media consulting team for the EMEA region. The team are responsible for implementing API’s to customers, and you will work...

  • Professional Services Technical Analyst

    4 weeks ago

    United Kingdom Salt Full time

    Salt is working with one of the world’s biggest computer software companies, who are seeking a German and English speaking Freelance Professional Services – Technical Analyst to work with global customers within the digital media consulting team for the EMEA region. The team are responsible for implementing API’s to customers, and you will work...

  • Senior Mechanical Project Manager

    2 weeks ago

    United Kingdom Association for Project Management Full time

    Job Purpose: Mandatory Prerequisite - Must have or be capable of qualifying for SC security clearance Working with Customer Forward Maintenance Team, Customer Technical Team, and FM Project Team (Client & internal), be the subject matter expert for all project delivery relating to mechanical services including but not limited to Boilers, Chillers,...

  • Project Manager

    3 weeks ago

    United Kingdom Project Start Recruitment Full time

    Project Manager (London & Home Counties) Location: London & Home Counties (Hybrid) With over 40 years of experience, my client is a leading provider of building support services, delivering successful mechanical, electrical, and security solutions to a diverse client base across greater London & Home Counties, including local authorities, social landlords,...

  • Senior Mechanical Project Manager

    2 weeks ago

    United Kingdom Association for Project Management Full time

    Job Purpose: Mandatory Prerequisite - Must have or be capable of qualifying for SC security clearance Working with Customer Forward Maintenance Team, Customer Technical Team, and FM Project Team (Client & internal), be the subject matter expert for all project delivery relating to mechanical services including but not limited to Boilers, Chillers, AHU's,...

  • Technical Project Manager

    2 days ago

    United Kingdom Caspian One | FinTech Full time

    A global financial firm is seeking an experienced and proactive Project Manager to lead the integration of their marketing and sales teams, involving the merger of two different platforms. This is a critical role that will drive organizational change and ensure a seamless transition. Responsibilities: Manage the end-to-end project lifecycle, from...

  • Technical Project Manager

    4 weeks ago

    United Kingdom NST Recruitment Limited Full time

    Company: IT Infrastructure Services Provider Position: Technical Project Manager Reporting To: PMO Manager Location: Essex & London (On-site) Contract Type: Full Time, Permanent Start Date: ASAP Overview Our client is a growing, and well-established IT infrastructure services partner for many leading UK and global organisations,...

  • Graduate Engineer/ Electronics Engineer

    2 days ago

    United Kingdom Professional Technical Limited Full time

    Join to apply for the Senior Electronics Engineer role at Professional Technical Limited Join to apply for the Senior Electronics Engineer role at Professional Technical Limited Sign in to save Senior Electronics Engineer at Professional Technical Limited . I am seeking an experienced Electronics Engineer to join a internationally recognised...

  • Assistant Commercial Managers and Commercial Managers

    3 weeks ago

    United Kingdom CPC Project Services LLP Full time

    Senior Commercial Managers – Transport & Infrastructure CPC Project Services LLP Manchester Area, United Kingdom (Hybrid) CPC is an independent project and commercial management consultancy, providing the best technical expertise in delivering transportation, property and transformational change projects. Our people are dedicated to meeting our...

  • Lift Service Manager

    2 weeks ago

    United Kingdom Professional Technical Ltd Full time

    An independent and rapidly growing lift engineering company are currently seeking a Service and Repairs Manager to support them through their current exciting growth period. They offer an attractive financial package and an opportunity to grow and develop your career. This is a great opportunity for a Lift Engineer to progress in to management. If your...

  • Commercial Manager

    3 weeks ago

    United Kingdom CPC Project Services LLP Full time

    CPC Project Services LLP Manchester Area, United Kingdom (Hybrid) CPC is an independent project and commercial management consultancy, providing the best technical expertise in delivering transportation, property and transformational change projects. Our people are dedicated to meeting our clients’ needs, unified by a core set of values and behaviours...

  • Technical Services Manager

    4 weeks ago

    United Kingdom Future Build Recruitment Full time

    Technical Services Manager Central London £85,000 + package Future Build Recruitment is working with a dynamic and forward-thinking construction company specialising in complex structural and refurbishment projects in Central London. They pride themselves on delivering exceptional results, meticulous attention to detail, and a commitment to excellence in...

  • Technical Services Manager

    4 weeks ago

    United Kingdom Future Build Recruitment Full time

    Technical Services Manager Central London £85,000 + package Future Build Recruitment is working with a dynamic and forward-thinking construction company specialising in complex structural and refurbishment projects in Central London. They pride themselves on delivering exceptional results, meticulous attention to detail, and a commitment to excellence in...

  • Project Professional

    2 weeks ago

    United Kingdom Workingmums Full time

    Job title: Project Professional Location: Glascoed, South Wales; We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £42,132 What you'll be doing: Delivering defined work packages/tasks to cost/schedule/quality targets Monitoring and reporting...