Call East Advisors

2 weeks ago

Norwich Norfolk, United Kingdom Hays Business Support Full time

Your new company:
Provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We offer non-emergency patient transport services in parts of our region. We can help patients who need non-emergency transport to and from hospitals, treatment centres and other similar facilities.We can also provide transport for people who can't travel unaided because of their medical condition or frailty.

Your new role:
The role of the Call Handler will be to answer operational calls that come into the contact centre. The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part-time or bank staff) will be available to work weekends, and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.

What you'll need to succeed:

Confident phone manner
Polite, patient, be able to deal with numerous emergency situations.
Computer-literate
Be able to work a variety of shift patterns
Be able to start work in June
Have a strong educational background
4-weeks of full training (no holidays during this time)What you'll get in return

If provided with a uniform, then keep it clean and tidy and look smart and professional at all times.
Great rates of hourly pay
Supportive team
On the job training is provided.
Holiday payWhat you need to do now
Call Kim on (phone number removed) or email your updated CV.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)#J-18808-Ljbffr

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