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Account Managers/Senior Account Manager

2 months ago

London, United Kingdom Everybody Agency Full time

Everybody is a fast-growing digital agency that puts people first. Our mission is to empower healthcare and wellness brands to thrive in the digital world by driving their marketing strategy and generating meaningful impact.
Senior Account Manager

Location: London, Hybrid
Travel: Occasional business travel required

As a Senior Account Manager , you will be responsible for client satisfaction and the successful discovery of client needs and subsequent delivery of digital marketing campaigns across your client accounts. You will be the key agency point person to aid in building trusting client relationships through strong financial, collaboration and organisational skills. Understand client objectives, challenges, and industry trends to develop tailored digital marketing projects that meet and exceed client expectations.
Initial briefing will be paramount for new clients but also having ongoing discussions with existing clients on strategy shifts, performance based adjustments or new information should be a priority focus.
Dependent on client, Senior Account Managers will also be responsible for the briefing process and leading the team to develop proposal budgets and SOW. This will be the basis of the work that is performed for that client during the duration of the account.
Be a key client contact across your portfolio of accounts, building strong relationships.
Having recurring Agency to Client weekly and bi-weekly status calls to inform the client on updates on current and upcoming deliverables
Reconciliation on a monthly basis so that the client is aligned with invoices that will be sent
Lead and collaborate with internal teams to deliver client projects and deliverables.
Briefing in projects, tasks, deliverables and client requests to each of the agency teams
This includes QA of deliverables and/or requests to ensure that they are aligned with the brand and initial brief to ensure client satisfaction. Client Services is the last touchpoint prior to a piece of work being delivered.
Identify upsell and cross-sell opportunities within existing client accounts and work with the senior members of the account service team to bring growth ideas and opportunities to our clients.
Continuing to work with internal teams on the services/deliverable and opportunities that the agency provides will aid in being able to fully understand the clients needs and how the agency can best support
Organic growth of our existing accounts should always be front of mind but most effective when it makes sense for both agency and client alike.
Client Services should lead the internal client teams in a positive and collaborative approach that ultimately leads to a successful outcome.
Senior Account Managers should use their excellent communication and teamwork skills to foster excellence from our internal teams that results in work that delights our clients.
Budget and Account Management
Working with project management the Senior Account Manager will support in successful delivery of projects to time and budget
Reconciliations to ensure that our clients and finance team to ensure invoicing is completed successfully by month end deadlines.
It is essential you have an in-depth understanding of digital marketing (including SEO, PPC, media, social, content, measurement and digital research) and how they are used to achieve different goals
~ You must have ​evidence of previous success in a digital agency account management role as a Senior Account Manager or Account Manager
~​Exceptional commercial acumen
~​First class writing and presentation skills
~​Passionate about digital marketing with a natural curiosity to learn more


Fully flexible working – work at home or in the office whenever suits you with flexible start and finish times
~ Quarterly wellbeing allowance or monthly Class Pass credits
~25 days annual leave (pro rata)
~5% matched pension contribution
~ Enhanced parental leave packages
~ Private medical insurance, eye care and EAP
~ Cycle to work scheme
~ Training and development opportunities
~ Annual bonus potential
~ Employee referral reward
~ What’s more, Everybody are focused on maintaining an inclusive work culture with an aim of becoming the best place to work. We’re an equal opportunity employer, our policies do not discriminate either directly or indirectly on the grounds of age, disability, gender, gender reassignment, transgender identity, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other personal characteristics.