Shift Manager
2 weeks ago
About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. Watch our video to find out more
To learn why inclusion is important to us, please click here .
If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
Lead the station team to deliver excellent customer service on a shift basis so that work is undertaken safely and to relevant standards and a first class customer service experience is delivered.
Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
Good education including GCSE or equivalent in Maths and English
• Ability to achieve the Station Incident Officer Training once appointed
IOSH /NEBOSH qualification
• Conversational additional language to English
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