Head of FM Operations

2 weeks ago

Eastbury Berkshire, United Kingdom Skanska UK Plc Full time

FM Project Director Northwood Company Overview We are Skanska Building Services, part of the Global Project development and construction Company – Skanska plc. Building Services are a leading facilities management company dedicated to delivering exceptional services to our clients. With a focus on both hard and soft FM solutions, we are committed to excellence in every aspect of our operations. We specialize in managing facilities across various sectors, ensuring efficiency, sustainability, and client satisfaction. Position Overview & Purpose Based on our prestigious PFI, defence sector contract at Northwood Headquarters, we currently seek a Head of Facilities Management Operations to manage the operational requirements of both the Hard and Soft Facilities Management contracts, to meet the obligations and deliverables to the Service Level Agreement. The Operational functions include Planned, Reactive and Small-Scale Extra Works, and the provision of customer support functions. This key role sits within the Leadership team , reporting directly into the Project Director coordinating the operational works of your teams alonside the technical, H&S and performance teams to ensure all works are correctly planned and delivered to meet statutory and mandatory, and business requirements. Key Responsibilities:

  • Manage operational workstreams – including Asset and Engineering, and Soft Services Support Services functions – to successfully deliver all contractual and Skanska business obligations and requirements. Operational workstreams may adapt to meet business needs.
  • Develop the team so that all employees under your remit understand the contract deliverables for their department and are competent and suitably trained to achieve the required quality and output of work
  • Work in partnership with the Senior Technical Manager and others to understand the solutions or recommendations for works and ensure that agreed solutions are implemented in line with legislative, contractual, mandatory, and statutory requirements
  • Implement methodical work planning and scheduling and provide Management Information to ensure visibility of works performance.
  • Manage the contracts and service delivery performance of outsourced services, for example, catering, cleaning, grounds maintenance and critical hard services service contracts.
  • Accountable to achieve the financial and budgetary performance (Profit & Loss) of the direct and indirect resources required to deliver the operational services, working with the Commercial and other teams to ensure that all cost recovery and revenue opportunities are achieved, and our entitlements are applied as per the contract
  • Actively engage and involved in Skanska’s quarterly forecast to review cost and revenue and measure performance in monthly cost value reconciliation (CVR) reviews and help the team to prepare narratives on any variances. Help the team towards achieving revenue and GI targets and maximise where and when possible.
  • Work collaboratively with the Client and Customer and engender a culture of customer focus with your and all site teams, taking ownership of business meetings to prepare agendas and capture minutes and actions.
We are looking for:
  • Operational lead experience within BOTH Hard and Soft FM, being able to demonstrate knowledge and competency to lead operational and technical teams across both functions.
  • Management of FM services within a PFI contract or Defence or Secure Environment preferable.
  • Excellent Stakeholder Management skills are essential, being well experienced to work and communicate with frontline employees through to meeting (presenting, working with, and negotiating) with senior Clients and Customers.
  • Ability to hold DV security clearance.
Equal opportunities We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic – we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska. Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us: Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business

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