Customer Experience Consultant

4 weeks ago

Manchester, United Kingdom Michael Page (UK) Full time

About Our Client

As a global company, the business offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Consultant, this is an exciting opportunity to contribute to the growth and success of the business, a leading provider within the logistics industry.

Job Description

  • Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
  • Liaise with other key parties including third party suppliers and other offices around the world
  • Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
  • Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
  • Produce internal and external reports and statistics as required including client KPI reporting
  • Monitor the performance of third party suppliers with the aim of identifying areas for improvement
  • Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
  • Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimise the process
  • Attend client/other meetings as required
  • Participate in Supply Chain Management project teams
  • Work on other ad hoc tasks and projects as requested

The Successful Applicant

  • Applications from people with protected characteristics are particularly welcome - please include details of any reasonable adjustments that we can provide to facilitate your needs
  • Passion for customer satisfaction and service excellence
  • Previous experience in Logistics (a plus)
  • Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
  • Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
  • Expertise with Microsoft applications: Word, Excel, Outlook
  • Good telephone manner and strong Customer Service mind set and approach
  • Outstanding attention to detail

What's on Offer

This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

We do not discriminate on the basis of age, ancestry, national or ethnic origin, race, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law.

We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. #J-18808-Ljbffr

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