Learning & Teaching Support Coach

We're expanding our apprenticeship operations and are hiring a Learning Support Coach to help apprentices stay engaged, overcome blockers, and succeed academically and professionally. This is a high-impact coaching role at the heart of learner success. You'll be the steady hand, the motivator, and the structured support system that helps apprentices stay on track, build confidence, and reach the finish line.
This is a rare chance to shape the learner experience from the ground up in a start-up that values real-world outcomes over box-ticking.
About iO-Sphere
iO-Sphere is one of the fastest-growing training providers in the Data & AI space. We train learners using Prism, our synthetic e-commerce company with 500m+ rows of live data, giving them genuine industry experience from day one.
Key Responsibilities
Reporting to the Apprenticeships Team, you'll provide structured academic, pastoral, and organisational support to ensure apprentices progress smoothly from enrolment to gateway.
Learner Support & Success
Provide 1-1 learning support to apprentices who need help with study skills, organisation, time management, or confidence.
Help learners interpret feedback and improve the quality of their written and practical submissions.
Support apprentices in meeting deadlines and staying on track with their learning plans.
Deliver wellbeing, motivation, and accountability check-ins.
Identify learners at risk of disengagement and intervene proactively.
Academic & Skills Development
Teach core learning skills (note-taking, academic writing, reflective practice, revision techniques).
Coach apprentices through foundational concepts in data and digital skills (non-technical support).
Help apprentices understand assessment requirements and expectations.
Support learners preparing for EPA (End-Point Assessment), ensuring they're confident and ready.
Progress Monitoring & Reporting
Track learner progress using Aptem dashboards, checkpoints, and analytics.
Maintain accurate records of support sessions, interventions, and learner needs.
Escalate safeguarding, wellbeing concerns, or persistent disengagement to relevant teams.
Contribute to learner progress reviews alongside Skills Coaches.
Collaboration & Continuous Improvement
Work closely with Skills Coaches, Career Coaches, and Quality to ensure a consistent learner experience.
Share insights on learner barriers to help refine curriculum, teaching methods, and assessments.
Support onboarding activities to help new apprentices settle into the programme.
Help build a supportive community environment across cohorts.
Your First 90 Days
Achieve 100% accuracy on Aptem records linked to funding.
Build a seamless, consistent learner experience with proactive communication.
Track attendance, OTJ hours, milestones & audit trails with precision.
Support Technical Coaches with enrichment, interventions & learner engagement.
Created structured learning support plans for high-needs learners.
Established a reliable tracking and reporting rhythm with Data Coaches.
Delivered consistent, high-quality support sessions across multiple cohorts.
You'll Succeed Here If You Already Have
Experience supporting learners in apprenticeships, FE, adult learning, HE, or similar environments.
Strong coaching, mentoring, or case-management skills.
Excellent communication and the ability to motivate learners who are struggling.
A calm, patient, structured, and learner-centred coaching approach.
Experience with Aptem or similar MIS platforms (desirable but not essential).
Strong organisational skills = you can juggle multiple learners without dropping the ball.
A genuine passion for helping adults change careers and change their lives.
Why iO-Sphere?
Mission-driven culture focused on real outcomes for learners.
Real data. Real scenarios. Real applied learning.
Direct access to founders and decision-makers.
Zero bureaucracy - your ideas actually get implemented.
The chance to play a meaningful role in shaping how we support hundreds of career-changing apprentices.
Focus: Learner Success, Academic Support, Pastoral Care
Department: Apprenticeships
Salary: £30,000
Location: Hybrid (London)
Start Date: Early Jan 2026
Culture: We seek ambitious individuals who thrive in a start-up environment, who are Mission Driven, Collaborative, and able to Own It.