Current jobs related to Technischer Support - Germany - BruderhausDiakonie

BruderhausDiakonie offers a wide range of assistance and support services, care and advice as well as education, upbringing and work opportunities in Baden-Württemberg. The 23-strong Foundation Management Information Technology team in the central administration in Reutlingen manages the IT of BruderhausDiakonie with around 4,500 users in over 170 branch offices in Baden-Württemberg. For this purpose, we are looking for further support for operations in Reutlingen as of 01.IN IT-SUPPORT/FIRST-LEVEL-SUPPORT
FULL-TIME (100 %) - PERMANENT
an attractive salary in accordance with the employment contract guidelines of the Diakonisches Werk Württemberg (based on the TVöD), pay group 9b, an additional annual special payment and an annual performance bonus (approx. an employer-financed company pension scheme with an employer contribution of 8.Individual training and development opportunities, company health management and numerous employee discounts
alternating with your colleagues, you are the first point of contact (m/f/d) for our users in the event of IT problems and fault reports
you try to solve the problems that arise directly on the phone or via remote support
qualify and prioritize complex problems in the ticket system for 2nd and 3rd level support
In addition to 1st level support on the hotline and the ticket system, you will also take on tasks in user administration, field service and client management
Ideally a completed apprenticeship in IT or a comparable qualification - career changers (m/f/d) with IT know-how are also welcome
Initial experience in the area of 1st level support is desirable
Customer-friendly and service-oriented way of working
Elderly care Disability care Social psychiatry Work and vocational training Youth welfare