Housing Team Manager

3 weeks ago


Durham County Durham, United Kingdom Home Group Limited Full time €23

Housing Manager (Lettings Team) Base location: Permanent, Part time (22.Salary circa £32,000 (pro-rata) negotiable based on skills and experience, plus great benefits including Health cash plan
This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham & Sunderland. As our Housing Manager, youll be the face-to-face customer support to our customers within our Allocations team. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.
Youll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, youll really get to get to know our communities. This will help us to improve our local neighbourhoods.
Typical day as a Housing Manager (Lettings Team)

Youll understand the community that you work in for our general needs customers covering our homes in Teesside, Durham & Sunderland.
You will have an in-depth knowledge and understanding of our allocations policies and procedures, as well as been compliant with our Section 106 and Local Lettings Plans where applicable.
Youll work in partnership across 7 local authorities across the wider region developing relationships.
You will also be involved across our other housing management functions.
Fancy going home each day knowing that you have helped change our customers lives for the better? You will have a background in lettings or allocations, either within the housing sector or an alternative sector.
Youll have an understanding of housing management, housing law and customer service.
Passionate about delivering excellent customer service and have a genuine desire to help your customers.
This job can challenge, especially when were dealing with complaints, but your resilience will help you through.
Confident working with external partners and stakeholders such as local authorities.
Hybrid working which involves working from home, in the community or your nearest local office.
Dont worry, well pay your business mileage to cover this use
Youll need an Enhanced DBS check done and we pay for that.
Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best.34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too
~ Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
~ Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Our tools and support help you when you need them.
~ Exploreour benefitsin detail on our website

Click APPLY NOW to see our Housing Manager Job description,find out about?Finally, do let us know if theres anything we can do, to help you shine in our process at


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