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Experienced Property Claims Handler

4 months ago

Bolton Greater Manchester, United Kingdom AXA UK Full time
About the role

It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department.

Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office.

We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you'll be doing:

Managing your own portfolio of claims offering coaching and development to colleagues where applicable.
Using your initiative as well as information resources available to provide the best outcome for the customer.
Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.
About you

What we’re looking for:

Proven experience in a Commercial Property Claims is essential.
Experience in GIT/PA/CAR/Subsidence is advantageous but not essential.
You’ll have proactive management of own caseload and a commitment to customer service.
Ability to make accurate and pragmatic policy and legal liability decisions.
Developed quantum assessment and negotiation skills.
Detailed end to end knowledge of commercial property claims process.
Ideally progressing towards Cert CII.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience
Annual company & performance-based bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
25 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
AXA employee discounts
Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.

#LI-Hybrid

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.