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The Infrastructure Officer role within CODE Technology is a technical role providing IT support and project delivery across a wide spectrum of IT systems. Reporting to the Infrastructure Manager the successful candidates will work and liaise with other members of the CODE Technology team and provide first, second and to a lesser extent third line support for desktop, servers and applications. You will implement changes in line with the agreed approval process and could also be responsible for computer desktop provision, ongoing maintenance of the desktop estate and support the design and builds of new infrastructure services. Working closely with 1st and 3rd line colleagues supporting troubleshooting and resolution
• Involvement with and supporting delivery of IT projects.
• Supporting application deployment, patching and configuration.
• Maintenance of IT hardware and server room infrastructure including cabling and power.
• Setup and configure computer equipment, phones, printers and peripherals and provide ongoing maintenance and support. This includes providing support to business systems, network (LAN, WLAN and WAN) connectivity, audio / visual equipment, video conferencing units and telephony (including administration).
Travel - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. Candidates must live within reasonable daily travel, which is usually an hour each way, of an HMRC Regional Centre.
Flexibility Payment - This post attracts a Level 1a Flexibility Payment (FP) combined with a bespoke FP package of 90 additional hours, which are paid monthly with salary. Additionally, you will be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).
Following a successful SC application and probation period depending on your role you may be required to initiate DV vetting. o Using/managing Windows desktops and servers.
o IP address related network services such as DHCP and DNS.
o Network equipment such as routers and switches, and associated cabling.
o Managing Windows domains using Active Directory.
o Additional network services such as NTP, SMTP, and SNMP etc.
o Network security techniques including Firewalls, VPNs, and ACLs etc.
o Linux operating systems.
• Full UK Driving licence.
• ITIL 3 or V4 foundation certified.
• Alongside your salary of £28,341, HM Revenue and Customs contributes £7,652 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

Pension - We make contributions to our colleagues' Alpha pension equal to at least 27% of their salary.
Family friendly policies.
To find out more about HMRC benefits and find out what it's really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service.