Campaign Account Director

This is an exciting opportunity to coordinate and facilitate the production and delivery of Print, Ecomm & Digital assets for the KFC account.
The Campaign Account Director works directly with the KFC marketing team and is responsible for the keeping all projects/campaigns within budget and on time. The role exists in support of the Senior Account Director. You are responsible for delivering an exceptional, right first time, service to our clients in line with the client’s contractual requirements and ITGs own KPI’s. Providing both strategic and operational leadership to your teams to deliver customer service excellence. You will actively understand and promote the wider ITG offering to deliver continuous improvement initiatives, develop and grow the account.

Your day to day responsibilities will include:

• Building and maintain positive working relationships with key stakeholders / decision makers to ensure your team fully understands the client’s strategy, aims and goals enabling the ITG team to deliver the best service
• Professional adherence to all processes and best practise to ensure every projects is produced impeccable, is right first time, every time and is always on-time
• Working closely with our Creative Account Director to deliver best in class content, making sure there is a seamless handover between the creative and production streams and having regular catch ups on projects
• Lead a team of 5 across production for all channels, working seamlessly with the KFC marketing team across all projects
• Oversee all critical paths for all channels and sure ensuring we are hitting all deadlines and FTPs ahead of launch
• Support the team with their personal development, supporting them to perform at their best in a fast pace environment – this is retail after all – and always leading by example
• Actively maintain account status reports to present to both client and senior stakeholders at ITG to monitor account performance
• Leading on weekly finance actions and making sure your team have actioned all tasks and up to date on all invoicing
• Respond to all client requirements within the designated timelines and escalating where concerns to the Senior Account Director

• Contribute towards the management of the account P&L and optimisations of the commercial benefits from the customer to ensure maximum profitability whilst remaining within clients commercials agreements and contracts
• Collaborating with the Senior Account Director on annual budgeting and regular forecasting reports for ITG to monitor account performance
• Receiving briefs from key KFC client stakeholders and clearly communicating timelines, creative templates that will be followed and costings
• Linking all briefs back to the KFC marketing managers to ensure campaigns run smoothly and artwork can be approved in good time against our agreed critical paths
• On hand support on pre-production & WIP meetings for your team to ensure KFC marketing have given a clear finalized artwork brief
• Confidently integrating client briefs and proactively managing to ensure clear brief to the ITG studios
• Demonstrating knowledge of client ways of working when relaying briefs and feeding back; using instinct and insight combined with a good understanding of the client to access the brief requirement
• Developing and maintaining project timelines, including accommodating last minute client requests and changing priorities, assessing project risks and escalating as necessary to the Campaign Account Director
• Maintain a great relationship with ITG Digital & Artwork Production Teams and flag urgent or large campaigns in advance, giving them realistic deadlines to support resource. Working closely with both parties to ensure projects remain on brand and meet the brief
• Being the gatekeeper of quality; ensuing all work the client sees has been sense checked and is of the highest quality before being shared

• Understanding Print, artwork and digital and the challenges that come with these specialist disciplines.
• Computer literate with strong knowledge of Excel
• Highly numerate and commercially aware
• Experience of POS within a retail/Hospitality business
• Proven client service and account management skills and experience
• Excellent attention to detail combined with a good level of written English / grammar
• Solid knowledge of creative processes with a strong marketing background
• Proven project management and organisational skills, with the ability to multi-task a must
• Comfortable working in a faced-paced environment
• Able to problem solve, find solutions and remain calm under pressure
• Strong commercial acumen for accurate job estimation, invoicing and budget management
• Time management skills to effectively meet project deadlines and SLAs

Work’s a treat

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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