ERP Consultant

Job Description

About us:

Fitfactory Technology is a leading provider of technological solutions to manufacturing businesses, specialising in MRP software Tricorn, and supporting applications. With a strong focus on customer satisfaction and seamless implementations, we are seeking a dynamic ERP Consultant to join our professional services team. This role will involve supporting software demonstrations, implementing solutions, and providing hands-on training to our valued customers.

Responsibilities:

• Take ownership of customer onboarding and product delivery within a structured project environment.
• Foster strong client relationships from inception, maintaining clear communication channels throughout engagements.
• Facilitate seamless handover of clients to our support department post-implementation.
• Demonstrate proficiency in Fitfactory's implementation processes, ensuring timely project delivery to highly satisfied customers.
• Adhere to standardised operating procedures for successful software implementations.
• Develop and manage customised project plans tailored to individual client needs.
• Collaborate with the implementation manager to provide insights for sales and marketing teams.
• Develop a deep understanding of Fitfactory products and industry best practices.
• Serve as a subject matter expert on Fitfactory products.
• Provide confident training and support throughout the project lifecycle.
• Proactively identify and mitigate potential business risks.
• Document lessons learned to drive continuous service improvements.
• Undertake ad hoc implementation team activities as required.

Competencies:

• Planning and Organising
• Effective Communication
• Leadership
• Problem Solving
• Team Player
• Customer Service
• Project Management
• Customer Training

Essential skills:

• Demonstrated leadership in supporting customers.
• Effective communication skills with a focus on customer management and training.
• Consistently meet and exceed KPIs.
• Proven experience in establishing customer centric KPIs.
• Creative problem-solving abilities.
• Proficiency in managing multiple short lifecycle implementation projects.
• Familiarity with collaborative software tools such as MS Teams and Monday.com.
• Ability to deliver engaging customer demos.

Desirable skills:

• Knowledge of the manufacturing industry.
• Familiarity with Fitfactory solutions or competitive offerings.

Benefits:

• Competitive salary
• Company car or equivalent allowance
• 25 days holiday plus birthday off
• Pension contributions
• Target-driven annual bonuses and salary increase.