Remote Manager

3 weeks ago


United Kingdom GitHub, Inc. Full time

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. In this role you can work from Remote, United Kingdom


GitHub is seeking a Senior Manager for Service Delivery for our Expert Services team reporting to the Director of EMEA. This position manages a team of Services Delivery Engineers and works closely with the Director, Engagement Managers and Project Managers to provide excellent customer service to our customers, as well as serve as a liaison to internal teams. This is a remote position that will be focused on supporting engagements in a specific geo/vertical.
The Senior Manager for Service Delivery plays a pivotal role in maintaining customer satisfaction by facilitating exceptional service from commencement to completion of service deliveries. This role is the liaison between internal teams and services sales, with a primary focus on stakeholder alignment and unblocking throughout the entire services process. In addition, they are responsible for managing a team of services engineers and helping them continue to grow and build their skills in GitHub. The Enterprise Services Delivery Manager is also focused on ongoing process improvement and operations flow specific to engagements to maintain a scalable, repeatable business.

Collaborate with field services sales to understand customer needs so that Expert Services delivery can exceed expectations.
Attend customer kick-off calls, build customer rapport, and garner customer feedback via satisfaction related surveys.
Be the primary point of contact for the Services Delivery team when it comes to delivery expectations, customer context, or sales.
Help standardize and optimize the engagement process flow.
Possess a deep knowledge of best practices when it comes to strategic delivery and customer satisfaction, executing in effective ways across complex projects.
Assist in recruitment, management, and onboarding of new team members.
Be a secondary support to the Project Management function.
Experience in a professional services, technology delivery, or software implementation operations role
Experience helping solve the problems of GitHub customers
Experience working for a technology vendor in the DevOps, DevSecOps or Developer AI industry in an operations or project management capacity
Basic awareness of software development vocabulary and technical aptitude to learn basic Git and GitHub vocabulary
Ship to learn
We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond).
We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.


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