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Facilities and Customer Supervisor
4 months ago
Night Shift - Customer Service - Guest Relations - Customer & Site Supervision - Hospitality sector - Sunderland A wicked e-sports facility, exciting Customer Service role - Be the point of contact 4 on - 4 off - Absolutely superb work life balance And a brilliant innovative modern site / accommodation and facilities Hospitality - Front of House - Sunderland - Proactive role - can do - get stuck in Great team 24-bedroom property, part of an exciting gaming and events venue Buzzing role in a wicked gaming / esports business This would suit someone from a hotel, hospitality or retail background with a welcoming and professional personality who can provide friendly customer service and guest liaison. Great Salary - Exciting industry - Online Gaming - Esports - Community focus - loads happening Get involved in the hospitality side Awesome customer service role in hospitality, wicked role for someone to work in a dynamic, modern business. You will provide customer liaison between guests and facilities. We’re looking for someone with great personality who can provide a warm, welcoming experience at this exciting Sunderland based leisure, gaming and events hub Looking for a new role with a difference, speak to Caroline or Natalie for more information on this cracking role Fantastic growing entrepreneurial company with solid track record of success. Brilliant opportunity in a first-of-its-kind in the UK site to become an exciting venue, events and gaming leisure hub in Sunderland. Apply now or speak to Natalie or Caroline @ Duval for more on this ace opportunity The Role:
- Assist the building Operations Manager
- Walk-abouts, check security and maintenance, report any issues
- Front of house and guest relations
- Security
- Preparations for the next day’s arrivals
- Assist events team as required
- Cleaning and basic maintenance
- Ensure guest experiences from arrival through to departure in the property are delivered according to the standards of the business
- Follow and deliver all security procedures including patrols.
- Front of House presence, in order to meet and greet guests and ensure that they are welcomed in a friendly and professional manner and assist with their check in, luggage, entry to the houses, rooms, events etc.
- Attend to all guest enquiries, requests and complaints promptly, ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
- To log and report incidents or concerns with the Buildings Operations Manager or Senior Management with regards to any guest complaints or operational challenges.
- Awareness of all tariffs, facilities, current activities and events.
- Ensure handover procedures are adhered to at all times and liaise with the Sales and Events Coordinator and Buildings Operations Manager with regards to any noticeable discrepancies.
- Check that all bills, accounts, credit transactions and handover procedures are implemented proficiently.
- Carryout regular patrols of the perimeter and building checks to ensure they are secure, deal with alarm system activations and monitor all CCTV cameras
- Any other reasonable tasks allocated.
- Excellent communication skills and a strong guest focus
- Willingness to undergo enhanced DBS checks and safeguarding training
- Computer literate (training for internal computer systems will be provided)
- Ability to report and record events as they occur
- Confident to communicate security protocols to those who may be unaware
- Reliable, watchful, patient, diligent and diplomatic
- Proactively able to use initiative and seek guidance where necessary
- Previous events and hospitality experience would be beneficial
- Good organisational skills and well-honed ability to follow procedures
- Actively uses social media platforms such as LinkedIn for business networking and industry updates
