Service Delivery Co-ordinator

Service Delivery Co-Ordinator Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale. Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way And as a Service Delivery Co-Ordinator with Bellrock, you'll do it by... Monitoring job queues and updating records accurately Contacting suppliers and engineers for updates and job progress Rebooking or rescheduling jobs as needed Raising purchase orders and processing updates in the system Supporting MI and reporting requirements Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed What does it take? If you're ready to be the energy that helps us build our business, share our success, and really own it as a Service Delivery Co-Ordinator, you'll need... Experience in a coordinator, scheduling, or admin role Comfortable with systems, phone, and email comms Able to juggle completing tasks and priorities Adherence to processes and procedures Detail-focused and highly organised Tenacious and persistent in chasing actions Clear communicator and team player Good Judgement & understanding when to escalate issues Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office and from home on a hybrid basis. Working hours are 37.5 per week, Monday to Friday, 8.30am to 5pm. What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials Healthcare Cashplan MotorSave Scheme Refer a friend Liftshare Virtual GP Helping you to shine We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You. Apply today.