Chief Operating Officer

2 weeks ago

Leicester, United Kingdom Mallory Partners Full time

Group Chief Operating Officer - Net Zero, Decarbonisation and Sustainability Services

Mallory Partners are working with a dynamic and innovative company at the forefront of delivering cutting-edge solutions in the Environmental and Sustainability services space. Committed to excellence and client satisfaction, they are seeking a highly skilled Chief Operating Officer (COO) to join their Executive Leadership Team (ELT) and drive operational excellence, strategic growth, and client-centric service delivery.

Reporting directly to the CEO, you will collaborate with senior leadership to optimise operational performance, manage risk, and drive growth through acquisitions, product development, and expansion initiatives.

Support the CEO and ELT in formulating Key Performance Indicators for each Division and Operational Business Unit to track performance against internal and external service level agreements on a monthly basis
• Oversee daily operational delivery across divisions, ensuring adherence to service level agreements and quality standards.
• Collaborate with technology teams to integrate IT solutions into service offerings and support multi-disciplinary projects.
• Work closely with sales and account management teams to embed a sales governance process ensuring seamless handovers of projects and maintain high client satisfaction levels.
• Support integration of acquisitions and drive financial and commercial performance.
• Track record of contributing to commercial success and developing senior management teams.
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