Product Support Specialist 1

2 months ago


United Kingdom Goldbeck Recruiting Inc. Full time

Engineering and Technical Trades - Technology

Our client offers a comprehensive suite of geotechnical, structural, and geospatial monitoring and data delivery solutions that are being used in leading projects around the world. Their monitoring technology can measure areas of interest at scale, from high-production mine sites to entire networks, such as railways, highways, and pipelines with a combination of geospatial, ground-based, and structural-based instrumentation. Their platform is also used to measure movement in airports, bridges, water dams, tailings dams, mines, and tunnels. They are looking for a Product Support Specialist in United Kingdom.

Responsibilities:
  • Extensive working knowledge of the Data Platform Hardware and Software Solution and connected instruments.
  • Guide the customer on best practices using the solution to meet customer expectations.
  • Problem-solve and troubleshoot basic as required problems involving software and hardware products via video call.
  • Internal champion for customer requests and needs requiring escalation to engineering, field services, or manufacturing teams.
  • Provides updates and helps coordinate as necessary.
    • Remote Updates
    • Feature requests
    • on-site support visits
    • warranty replacements
    • Bug fixes
  • Support the sales team with technical expertise and insights.
  • Work cross-functionally with the sales team to ensure we’re delivering a best-in-class customer experience.
  • Advocate for the customer; provide updates to internal cross-functional partners (Product Management/Development) on customer perspectives, requests, strategic insights.
  • Manage CityKinect SIMs as needed for new accounts or account closures.
  • Other duties as assigned by management.
Qualifications:
  • Minimum of 2 years of related geotechnical experience, including comprehensive monitoring solutions.
  • Minimum college diploma in a related field, the equivalent of education and experience will be considered.
  • Strong written and verbal communication skills (English)
  • Exceptional relationship building skills.
  • Comfortable troubleshooting software and hardware remotely with customers.
  • Spanish or Portuguese proficiency considered a strong asset.
  • This role may be considered for remote, and onsite travel is required 25% of the time. The incumbent should ideally be based in the posted location. This role works a set schedule of Mon-Fri 8am-4:30pm in their respective time zone.
Bio

vanessa

Having spent 13 years as a recruiter and trainer at Panago, Vanessa’s knowledge runs deep.Her experience recruiting and training hundreds of corporate employees nationally at all levels has made her well-versed in how to assess talent under tight timelines.What Vanessa loves about her role as a recruiter is finding the talent that clients require to succeed as well as placing individuals in fulfilling jobs that help advance their careers.

#J-18808-Ljbffr

  • United Kingdom Stryker Corporation Full time

    Product Support Specialist Robotic & Manuel page is loaded Product Support Specialist Robotic & Manuel Apply locations Manchester, United Kingdom Macclesfield, Cheshire Runcorn, Cheshire Crewe, Cheshire Nantwich, Cheshire time type Full time posted on Posted Yesterday job requisition id R518308 Work Flexibility: Field-based The Job's Mission The...


  • United Kingdom Version 1 Full time

    Version 1’s market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia. We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of...


  • United Kingdom Stryker Corporation Full time

    Product Support Specialist page is loaded Product Support Specialist Apply locations Newbury, United Kingdom Melton Mowbray, Leicestershire Peterborough, Cambridgeshire Worksop, Nottinghamshire Hinckley, Leicestershire time type Full time posted on Posted Yesterday job requisition id R518005 Work Flexibility: Field-based The Job's Mission The Stryker...


  • United Kingdom Stryker Corporation Full time

    Product Support Specialist - Robotic & Manual, Midlands page is loaded Product Support Specialist - Robotic & Manual, Midlands Apply locations Solihull, West Midlands Leicester, England Lichfield, Staffordshire Burton-on-Trent, Staffordshire Birmingham, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R508347 Work...


  • United Kingdom Stryker Corporation Full time

    Product Support Specialist Robotic & Manuel page is loaded Product Support Specialist Robotic & Manuel Apply locations Manchester, United Kingdom Macclesfield, Cheshire Runcorn, Cheshire Crewe, Cheshire Nantwich, Cheshire time type Full time posted on Posted Yesterday job requisition id R518308 Work Flexibility: Field-based The Job's Mission The...


  • United Kingdom Version 1 Full time

    Microsoft Dynamics 365 Managed Services Consultant Department: Managed Services Version 1 has celebrated over 28 years in the IT industry and we continue to be trusted by global brands to deliver IT solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and...


  • United Kingdom Kemira Full time

    Select how often (in days) to receive an alert: Title: Production Support Specialist (Technical) Join us and develop your career while creating a more sustainable future! You’ll be part of a global team of more than 5,000 people and 60 nationalities, where diverse perspectives are valued and you can bring your authentic self to work every day. At Kemira...


  • United Kingdom FD Forum Group Ltd Full time

    [et_pb_section fb_built="1" _builder_version="4.21.0" _module_preset="default" global_colors_info="{}"][et_pb_row _builder_version="4.21.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.21.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.21.0" _module_preset="default"...

  • Product Specialist

    2 weeks ago


    United Kingdom ReStart Consulting Full time

    Product Specialist - Integration and Technical Platforms About ReStart ReStart is a healthcare services organisation with a singular focus on delivering exceptional solutions and services to the NHS and healthcare system providers. Due to an exciting period of growth at ReStart we are looking to expand our team. Our team is composed of professionals who...


  • United Kingdom Ntrinsic Consulting Full time

    The European VD Product Support Junior Manager You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point...


  • United Kingdom Ntrinsic Consulting Full time

    The European VD Product Support Junior Manager You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point...


  • United Kingdom Parkside Recruitment Limited Full time

    1 week ago Be among the first 25 applicants Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job seeking activity is only visible to you. Email Welcome back Sign in to save Technical Sales Support Specialist at Parkside Recruitment . This range is...


  • United Kingdom Ntrinsic Consulting Full time

    The European VD Product Support Junior Manager You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech...


  • United Kingdom Ntrinsic Consulting Full time

    The European VD Product Support Junior Manager You will join the team of European Product Quality & Lifecycle Strategy, which is part of the Service & Quality team, and belongs to the department of European Customer Satisfaction Operations team. Located in Chertsey, Surrey, we are seeking individuals keen on advanced technologies, fast pacing tech...

  • Product Specialist

    7 days ago


    United Kingdom DGH Recruitment Full time €35,000

    Product Specialist (HighQ) - Perm - £35,000pa - Birmingham/Hybrid We are currently recruiting for a Product Specialist to join our client, a leading law firm, providing expertise to the different practice groups to ensure they get the most out of their collaboration tools, specifically HighQ. As well as people already operating in a Product Manager /...

  • Product Specialist

    7 days ago


    United Kingdom DGH Recruitment Full time €35,000

    Product Specialist (HighQ) - Perm - £35,000pa - Leeds/Hybrid We are currently recruiting for a Product Specialist to join our client, a leading law firm, providing expertise to the different practice groups to ensure they get the most out of their collaboration tools, specifically HighQ. As well as people already operating in a Product Manager /...

  • Product Specialist

    7 days ago


    United Kingdom DGH Recruitment Full time €35,000

    Product Specialist (HighQ) - Perm - £35,000pa - Leeds/Hybrid We are currently recruiting for a Product Specialist to join our client, a leading law firm, providing expertise to the different practice groups to ensure they get the most out of their collaboration tools, specifically HighQ. As well as people already operating in a Product Manager /...

  • Product Specialist

    7 days ago


    United Kingdom DGH Recruitment Full time €35,000

    Product Specialist (HighQ) - Perm - £35,000pa - Birmingham/Hybrid We are currently recruiting for a Product Specialist to join our client, a leading law firm, providing expertise to the different practice groups to ensure they get the most out of their collaboration tools, specifically HighQ. As well as people already operating in a Product Manager /...


  • United Kingdom Ernest Doe & Sons Limited Full time

    We have an exciting opportunity for an enthusiastic and driven Precision Farming Product Specialist to join the existing team at our Head Office, based in Maldon, Essex. Reporting directly to the Precision Farming Manager, you will be responsible for providing technical support for Precision Farming products to our existing and new customers. You will also...

  • Product Specialist

    1 week ago


    united kingdom DGH Recruitment Full time

    Product Specialist (HighQ) - Perm - £35,000pa - Leeds/HybridWe are currently recruiting for a Product Specialist to join our client, a leading law firm, providing expertise to the different practice groups to ensure they get the most out of their collaboration tools, specifically HighQ.Previous experience with HighQ is essential for this role.As well as...