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People Operations Partner

4 months ago

United Kingdom Touraxis Full time

TourAxis specialises in building innovative travel brands and platforms. We aim to bring new and innovative travel products, services, technology platforms, and companies, growing these ideas from conception to start-up and scale-up phases. Our portfolio of brands includes Expat Explore, Group Tour Shop, Rail Rocker, PlugPlug, and more. As we continue to grow and expand our operations, we seek a highly skilled and experienced People Operations Partner to join our People & Culture team in our London office to contribute actively to driving our people strategy forward. We believe in fostering a diverse and inclusive environment where all employees can thrive. Our commitment to inclusion is reflected in our values, culture, and everyday practices.

Our Core Values:

Our values shape the way we work and define the people we want to join us on our incredible and exciting journey ahead of us:

  • Always Ready to Help
  • Being Trustworthy
  • Solutions Before Problems
  • Family-Style Hosting
  • Show respect, Earn Respect

The Opportunity:

An exciting opportunity has arisen for a talented and experienced People Operations Partner to play a crucial role in shaping the entire employee life journey and managing the operational activities (the 3 main pillars of activities that are: Talent Management & Engagement, Operational Efficiency and Talent Acquisition). This individual will oversee the people operations of TourAxis and the brands, from administration, compliance, governance, onboarding new hires, off boarding, training and learning, HRIS management, engagement activities, people data analytics and metrics from every area of our business.

The ideal candidate will have a proven track record of success in a managerial/leadership role working in small, mid-size and large corporates, from a scaling-up perspective, matrix-model environment and possess the ability to integrate people operational activities seamlessly. This individual will have a hands-on approach /player-coach role. The role reports to the Head of People & Culture.

Key Duties & Responsibilities

Administration/Operational Efficiency

  • To oversee and provide an efficient, progressive, and streamlined people operations service and advisory to both employees and managers.
  • Assist with the development, maintenance and roll-out and update/maintenance of company policies, procedures, and communications globally.
  • Preparation of all hiring paperwork with the objective to provide a positive experience to the candidates. Be the point of contact for all new hires.
  • Be the first point of contact internally for all employee and managers queries whether it is HRIS, policies, procedures, benefits, payroll, employee relations, etc.
  • Analyse the type of queries being sent to the People & Culture team to proactively tackle the issues, analyse trends and work towards effective solutions.

Ownership, Management and Maintenance of HRIS

  • Maintain the accuracy and integrity of all employee data within our HRIS.
  • Responsible for managing our HRIS, benefits and payroll systems, and providers and ensuring ROI and efficiency are at the heart of everything we do.
  • Oversee and manage the day-to-day running of our HRIS and all ancillary disparate systems – ensuring we can connect the systems to be able to get a more holistic picture and keep it up to date. Responsible for the review and optimisation of these systems where necessary to ensure they provide a great/amazing candidate and employee experience as well as ROI.

Data Analytics & Reporting

  • Lead the collation and analysis of all people data from various sources, producing meaningful analysis and reporting to identify people trends across the wider business.
  • Own, manage and drive the weekly and monthly EE Voice/ShoutOuts, leverage these activities via our HRIS – monitor the EE feedback and metrics, identify trends and issue relevant reporting to improve the EE experience.
  • Proactively ensure enhanced reporting is made available via our HRIS for deeper insights

Payroll & Benefits Management

  • Administer our current employee benefits offering efficiently and manage the benefits project in the future when we are ready to evaluate.
  • Oversee and own our payroll and pensions activities for all our employees, contractors, locations.
  • Be the primary contact with suppliers (such as government agencies, IT suppliers, etc) when it comes to submit paperwork for exited employees, managing equipment for new hires, etc.
  • Manage the relationships with our various EoRs partners to ensure governance and compliance for those employees as the company scales and expands in new territories.
  • Responsible for organising all the Right to Work, IR35 compliance, EoR employees and liaising with the Head of People & Culture to manage any issues.

Partnership with Talent Acquisition Partner & Project Management

  • Collaborate in close partnership with the Talent Acquisition Partner to facilitate the entire pre-onboarding and onboarding lifecycle for new hires globally.
  • Ensure our HRIS is set up for all our onboarding activities to drive a digital candidate experience
  • Be involved in improving and creating a great candidate experience aligned to our Employer Brand and EVP strategies
  • Collaborate in rolling out the annual workforce planning

Talent Management, Performance & Engagement

  • Work with managers and leaders in the creation of KPIs per each role within their teams/functions.
  • Work in partnership with the Workspace Services team in London and Cape Town within various people projects (onboarding, off-boarding, events, communications)
  • Organise and communicate the monthly training sessions – external and internal presenters and manager workshop sessions.
  • In conjunction with the Head of People and other stakeholders, support the L&D Plans to develop and deliver values and culture-focused training interventions to the business
  • Support managers in any performance related cases and/or employee relations issues working together with the Head of People & Culture in partnership.
  • Project manage the annual and mid-year performance review cycles from start to end.
  • Support and roll-out our annual pay reviews and bonus merit cycles – from planning, organisation to communication, and implementation.
  • Work with managers to facilitate coaching services available to managers and employees.

Required Skills, Experience & Qualifications

  • University degree in business, economics or human resources from a reputable educational institution / a master’s degree in human resources will be considered a plus
  • CIPD level 7 certified is a must
  • Minimum 5+ years’ experience in people operations or people solutions experience in both small, mid-size and large organisation where the candidate brings structure and flexibility
  • Very good and up-to-date UK, and European employment law and regulations
  • Previous experience working within a People Operations/Solutions function, managing employee lifecycle activities.
  • Excellent presentation skills, comfortable with public speaking and presenting regularly.
  • Experience working with HR tech stacks and systems, supporting payroll and benefits programmes.
  • Experience working with various HRIS such as Bamboo, Workday, ADP, and others
  • Super organised, passionate about accuracy, efficiency, and detail.
  • Experience in compiling and monitoring HR metrics and reports.
  • Advanced technology user - Proficient in using G Workspace Suite, MS Office, and other productivity tools.
  • Analytical, creative, and logical thinker “thinking outside the box”.
  • Passion for delivering exceptional avant-garde, people service and advisory to both employees and leaders
  • Excellent communication and interpersonal skills, with the ability to communicate complex information clearly and effectively to all levels of audiences.
  • Demonstrable ability to work collaboratively with internal stakeholders across various geographies and cultures.
  • Strong HR generalist skills in administration, people relations, operations, project management, people partnering, data analytics and metrics.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
  • Experience with HR Transformation/change management programmes is an advantage
  • Strong attention to detail and a commitment to accuracy and high-quality work.
  • Ability to maintain strict confidentiality and professionally handle sensitive information.
  • Foreign languages other than English will be considered a plus.
  • Ability to travel to our other main offices in Cape Town and elsewhere when needed.

You will Enjoy

  • Collaborating with smart, engaging people in an inspiring company, passionate about travel
  • Working as one team towards our goal to bringing amazing travel experiences to our customers
  • Growing and learning continuously with loads of encouragement and support
  • Taking calculated risks as we navigate our growth challenges
  • Being autonomous and empowering to lead
  • A competitive remuneration package and annual leave
  • Enviable company culture focused on our core values – we’ve put time into getting our work culture just right
  • Regular team social events, company wide recognition, etc
  • Opportunities to innovate
  • Statutory Pension enrolment
  • Company equipment for business use

Equal Opportunity Employer

TourAxis is an equal opportunity employer and welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. Even if you feel you do not fulfil all of the criteria, please apply as you may still be considered for other roles within our organization in the future.

TourAxis does not accept unsolicited candidate introductions from headhunters or agency recruiters without prior established engagement. No fees will be paid in the event a candidate is submitted by a recruiter without an established agreement in place is hired; such introductions will be deemed the sole property of TourAxis. TourAxis is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under any domestic, UK, European or international jurisdictional laws and regulations.

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