Information Technology Support Engineer

1 week ago

Birkenhead Merseyside, United Kingdom Pyramid Consulting, Inc Full time

IT Support Engineer – Onsite Location: Liverpool, UK Work Mode: Onsite Employment Type: Contract About the Role We are seeking a proactive and customer-focused IT Support Engineer to join our onsite technical team in Chester. The ideal candidate will have strong communication skills, solid IT support experience within a professional practice environment, and the ability to deliver high-quality technical assistance to users with varying levels of IT knowledge. Key Responsibilities Provide first-line and second-line IT support to users onsite, ensuring timely resolution of incidents and requests. Communicate effectively with users via telephone, email, and in person, delivering clear and user-friendly technical guidance. Assess user IT proficiency levels and tailor support accordingly to ensure positive user experience. Administer and maintain Windows 10 Enterprise and Windows Server environments, including Active Directory Services (ADS). Log, track, and manage tickets through a centralised helpdesk system, ensuring accurate documentation and updates. Ensure adherence to IT and Data Security policies; promptly report and escalate any deviations or security concerns. Provide support and troubleshooting for Microsoft Office 365 applications and services. Diagnose and resolve hardware, software, and network-related issues efficiently. Prioritise tasks effectively while handling multiple and conflicting demands. Support and maintain virtualised environments. Manage and troubleshoot file access and permissions in WAN/LAN environments. Assist with setup, maintenance, and troubleshooting of wireless networks and general networking components. Support Audio/Visual equipment setup, installations, and troubleshooting. Ensure timely delivery of tasks while meeting strict deadlines. Skills & Experience Required Strong verbal and written communication skills. Experience working in a professional practice or corporate environment. Solid understanding of Windows 10 Enterprise and Windows Server administration. Good knowledge of Microsoft Office 365 (essential). Awareness of IT/Data Security best practices. Experience using helpdesk call logging systems. Good problem-solving, analytical, and diagnosis abilities. Ability to work effectively under pressure and manage time efficiently. Familiarity with virtualised environments (e.g., VMware/Hyper-V). Understanding of WAN/LAN environments and file management. Experience with wireless networking solutions. Knowledge of Audio/Visual equipment setup and support. Why Join Us? Opportunity to work in a professional and collaborative environment. Exposure to a wide range of technologies and ongoing skill development. Be part of an experienced IT team supporting a growing organisation.

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